Cincinnati/Northern Kentucky International Airport (CVG) has installed a Blip Track Analysis Platform in security lines and reduced wait time for customers by fully one-third. The technology collects non-personal data from passenger’s mobile phones and tablets to monitor queue and wait times during security screenings. The data allows TSA to better plan and allocate resources to improve the customer experience.
The technology also allows the airport to display TSA pre-check queue wait times on information screens on the airport’s website.
In 2011 CVG partnered with Purdue University to test the proof of concept prior to purchasing the technology. In 2014, Purdue returned to quantify the security wait time improvements and the impacts of the pre-check access points. They found wait times were reduced by 4.25 minutes, which translates to 26,000 person hours in wait time in November – December 2014.
— Toronto will soon join that select group of North American airports to boast a downtown rail link. The city’s UP Express train will open this spring, running between Toronto Pearson airport and downtown Union station (hence the “UP” name).
Trains will run daily every 15 minutes, covering the 15-mile journey in just 25 minutes. The one-way fare is C$27.50 ($21.85).
($362 million) and is funded by the Ontario government.
Visit upexpress.com for details.