SURVEY HIGHLIGHTS

SAFETY & SERVICE DELIVERY Percentage of employees who “strongly agree” that Calgary is a safe city to live (Citizen survey results in parentheses) 2017: 36% (n/a) 2016: 38% (53%) 2015: 41% (55%) 2014: 49% (56%) 2013: 53% (55%) Percentage of satisfaction of CPS service to city (Citizen survey results in parentheses) 2017: 21% (n/a) 2016: 25% (39%) 2015: 32% (41%) 2014: 40% (44%) 2013: 37% (46%) WORKPLACE SATISFACTION Ranked reasons for change (2016 in parenthesis) Poor leadership by chief/senior leadership: 79% (73%) Low morale/stress/frustration of members: 21% (18%) Don’t care about officers/ employees/don’t listen to us/ don’t feel supported: 17% (6%) Management fails to address/ in denial/no attempts to fix problems: 17% (2%) TEAM AND SUPERVISORS: Respondents who agreed with following questions (2016 in parenthesis) There is a respectful working relationship among my coworkers: 43% (39%) I am treated with courtesy at work: 39% (40%) I work for a supervisor whom I respect: 55% (56%) My supervisor has the skills and abilities to effectively manage people: 44% (43%) My supervisor acknowledges my contributions at work: 43% (39%) My supervisor provides me with challenging opportunities: 38% (31%) EMPLOYEE SUGGESTIONS TO IMPROVE CPS: Improved leadership by chief/ senior leadership: 21% Improved communication/need better communication with public and internally: 15% Improved promotion procedures/favouritism/nepotism/ preferential treatment: 15% Tenure policies: 11% Improve HR policies/termination/haven’t had a review in years: 11%