Alberta builders receive awards for their superior customer service
Avid Ratings Canada honours companies based on customer satisfaction surveys
The winners in the 17th annual Avid Awards were recently announced by Avid Ratings Canada, with nine Alberta home builders scoring in the top 25 per cent of customer service satisfaction surveys.
The winners were based on customer feedback surveys conducted from January to December 2019. Customers were asked to evaluate their home-buying experience from first contact with the builder to 90 days post-possession.
The Avid Awards are regarded as a trusted benchmark of customer service performance in the industry.
The Avid Diamond Award is a national award presented to builders with the highest ranking and this year, went to builders in Ontario and British Columbia.
The Avid Gold Awards is a provincial award for builders who score in the top 10 per cent of customer surveys.
Alberta winners are Nuvista Homes for the production builder category, Calgary’s Crystal Creek Homes for small volume builder and Edmonton’s Five Star Homes for custom builder.
It’s the first Gold Award for Nuvista.
“Nuvista has a 20-plus year history of taking customer satisfaction seriously,” says vice-president Mike Plumton. “We learn a lot from surveying our homeowners, and we are always improving from listening to their feedback.”
This is the second Avid Gold award for Crystal Creek. Lindsay Mcgregor, sales manager and vice-president of business development, says the award is a result of making customer service a priority.
“Consistent and transparent weekly communication with our customers keeps them part of the process. We pride ourselves on having an exemplary team and winning this award is a reflection of their dedication,” she says.
The Avid Benchmark Award, for builders with scores in the top 25 per cent of surveys, went to Augusta Fine Homes Calgary, Brookfield Residential Calgary, Bucci Developments Alberta, Jayman Built in Calgary and Edmonton, Mattamy Homes Alberta and Prominent Homes in Calgary.
Brookfield got the nod for both single- and multi-family homes. Chris Richer, Brookfield’s vice-president, Calgary homes, says the award speaks to Brookfield’s customer experience initiatives.
“Our goal is to create customers for life,” he says. “It’s an incredible feeling to be recognized for our hard work and dedication.”
Bucci Developments was the other multi-family builder to receive a Benchmark award.
“In a time when people’s homes are more relevant and important to them than ever, knowing that our customers are happy with their spaces and with the experiences they have really means a lot to the whole company,” says Bucci vice-president Mike Bucci.
It’s the fourth consecutive Benchmark Award for Mattamy, something that Christine Turner, vice-president of customer engagement, attributes to high-calibre staff who care about their work and homeowners.
“This year, three of our team members in Calgary also received well-deserved service awards. It’s nice to know that year after year, our homeowners are happy with the level of service we are providing.”
It’s the first Avid Award for Prominent Homes, a recognition that general manager Pal Shergill says the company is excited about, especially right now.
“This award is reflective of the hard work of our staff, our team and trade suppliers,” he says.
“It’s positive not only for our staff internally, but also to give some assurance to our customers.”