Trico wins Homestars award with high marks from clients
The new home industry’s spring award season continues with Trico Homes crossing the virtual stage to win a 2020 Best of Award from Homestars, a Canadian online marketplace that connects homeowners with service professionals.
Trico was the sole new home builder in a field of 183 Best of Winners in Alberta, selected for superior homeowner reviews on the Homestars website and a high “Star Score.” The scores are determined by the quality and quantity of customer reviews, responsiveness to reviews and long-term track record of good customer service.
Trico achieved a Star Score of 89 per cent.
“Purchasing a home can be the largest investment that any family will make. Homestars has given our homeowners the opportunity to share their homebuilding experience with the world,” says Nicole Walker, Trico customer relations manager. “It is more important than ever that potential buyers get to read about how other buyers felt about their homebuilding experience with Trico.”
With so many contractors involved in the design and construction of each home, issues are inevitable. The manner in which those issues are handled is what leaves a lasting impression with customers.
“Reviews are very important. They are a trusted proof point that a company does what it says it is going to do,” says Wanda Palmer,
vice-president of marketing for Trico. “People are very busy and they like to do their research online to narrow down their choices. We encourage our homeowners to share their homebuilding experiences. They are very open to doing this as we all tend to respect the honest opinions of our peers.”
The highest honour — the Best of the Best in Alberta — went to Dang Good Carpet Cleaning in Calgary with an average rating of 10 out of 10.
Homestar’s Best of Awards compares companies within a specific region. The Canadian website was created in 2006 and is part of a global network of home improvement marketplaces, which includes Angie’s List in the United States.
In 2019, there were eight million visits to Homestars.com.