Rave re­view for lo­cal ER

Cape Breton Post - - EDITORIAL -

At this time of year, teach­ers, par­ents and stu­dents are think­ing about re­port cards, eval­u­a­tions and ex­ams.

I’m a teacher but two weeks ago I sud­denly be­came ill and had to visit the Emer­gency Room (ER) at the Cape Bre­ton Re­gional Hos­pi­tal.

For var­i­ous rea­sons, there are un­avoid­able wait times. We all know this is part of the norm. This let­ter is to ac­knowl­edge the pos­i­tive things that hap­pened be­yond the wait­ing area in our lo­cal ER and to say “thank you.”

From the time I saw the ER doc­tor, Dr. Holmes, early Sun­day morn­ing un­til Tues­day af­ter­noon I was in ca­pa­ble hands. The ER nurses, the lab tech­nol­o­gists, the ra­di­ol­ogy depart­ment, Dr. Holmes and the neu­rol­o­gist, Dr. Shi­mon., were pro­fes­sional, decisive and very thor­ough in ev­ery as­pect of my care.

My health symp­toms were as­sessed and dis­cussed, tests were or­dered and per­formed with haste, and re­sults were swiftly used to make the next de­ci­sions and di­ag­no­sis.

Some of these tests were un­pleas­ant ( lum­bar punc­tures) but I re­mained con­fi­dent in the team be­cause I had ev­ery ques­tion and con­cern an­swered and each de­tail was ex­plained be­fore, dur­ing and af­ter this pro­ce­dure by Dr. Holmes.

Too of­ten our hos­pi­tals and health care pro­fes­sional are crit­i­cized or judged. The next time you con­sider a harsh word or com­plaint about our ER, re­mem­ber that these ded­i­cated peo­ple work ex­tremely hard, of­ten un­der de­mand­ing sit­u­a­tions with ex­ces­sive num­bers of sick peo­ple.

In my book, they have earned an A-plus. Thank these peo­ple for the work they do. I just did.

Rosanne Gil­lis-Roy

Howie Cen­ter

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