511 ser­vice

Cape Breton Post - - FRONT PAGE -

Keep­ing up to date on ferry ser­vice, road con­di­tions.

The Nova Sco­tia 511 line pro­vides a va­ri­ety of in­for­ma­tion for the gen­eral pub­lic.

The fol­low­ing are some fre­quently asked ques­tions about the ser­vice:


. What is 511 Nova Sco­tia? A. 511 Nova Sco­tia is a free trav­eller in­for­ma­tion ser­vice op­er­ated by the Nova Sco­tia govern­ment, which may be ac­cessed via phone, mo­bile de­vice or com­puter. The in­for­ma­tion cov­ers high­way con­di­tions, road­work, ma­jor in­ci­dents, weather alerts, avail­abil­ity of ferry ser­vices and park in­for­ma­tion. Users within Nova Sco­tia may ac­cess the in­for­ma­tion via phone toll free by sim­ply call­ing 5-1-1, sim­i­lar to call­ing 9-1-1 for emer­gen­cies or 4-1-1 for di­rec­tory as­sis­tance.


. Is this ser­vice ac­ces­si­ble in ev­ery re­gion of Nova Sco­tia?

A. Yes. Call 511 for free, in­stant ac­cess or go on­line at 511. gov.ns.ca.


. What kind of in­for­ma­tion does 511 Nova Sco­tia pro­vide?

A. 511 Nova Sco­tia is an of­fi­cial source of trans­porta­tion in­for­ma­tion nec­es­sary to plan safe trips across Nova Sco­tia. It is also the place to re­port weather con­di­tions or an in­ci­dent on Nova Sco­tia’s ma­jor high­ways.


. How can 511 be ac­cessed by trav­ellers in another prov­ince or U.S. state? A. Dial toll-free 1-888-7804440 from out­side Nova Sco­tia to hear the same in­for­ma­tion as if you are di­alling 511 from within Nova Sco­tia.


. Can an in­di­vid­ual with a break­down or an emer­gency on the high­way, call 511 Nova Sco­tia for as­sis­tance?

A. No, call 911 for any emer­gency.


. Where does the in­for­ma­tion pro­vided on 511 Nova Sco­tia come from?

A. Aware of po­ten­tial dis­rup­tions on its road net­work, the Nova Sco­tia govern­ment has adopted in­for­ma­tion trans­mis­sion pro­ce­dures and dis­sem­i­na­tion tools to reach users, road pro­fes­sion­als and its var­i­ous part­ners. High­way main­te­nance crews and oth­ers across the prov­ince reg­u­larly up­date the in­for­ma­tion pro­vided through 511 Nova Sco­tia


. How of­ten is the in­for­ma­tion up­dated on 511 Nova Sco­tia?

A. In­for­ma­tion con­cern­ing ma­jor events in progress on the road net­work and re­sult­ing in sig­nif­i­cant dis­rup­tions is up­dated ev­ery time new de­vel­op­ments oc­cur or as soon as the event ends.

In­for­ma­tion on win­ter road con­di­tions is up­dated three times daily or when­ever sig­nif­i­cant changes oc­cur. The in­for­ma­tion pro­vided re­flects the cur­rent con­di­tions on a given seg­ment.

In­for­ma­tion on road­work is up­dated as ma­jor con­struc­tion phases be­gin and when the work is over. Once the in­for­ma­tion is cap­tured in the in­for­ma­tion pro­cess­ing sys­tems, it is made avail­able on 511 Nova Sco­tia within five min­utes.


. How much will it cost to call 511 Nova Sco­tia? A. If you are in Nova Sco­tia, use of the 511 Nova Sco­tia ser­vice is free.


. Is it per­mis­si­ble to con­sult 511 Nova Sco­tia while driv­ing?

A. Yes, so long as you are us­ing a hands-free tele­phone de­vice and the voice-ac­ti­vated 511 func­tion.

The use of hand-held de­vices with a tele­phone func­tion, such as cell­phones or smart phones is pro­hib­ited when driv­ing. Dis­tracted driv­ing leg­is­la­tion is in ef­fect in Nova Sco­tia.

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