Key differences remain for banks, credit unions despite blurring of lines
Distinctions between credit unions and private banks are fading as online banking, changing regulations, and competition have changed the retail banking landscape, but a few fundamental differences remain for those undecided between the two.
Credit unions, a memberowned banking model, once had the advantage on value, while the greater resources of banks offered convenience and scale. However, both sides have recently pushed deeper into the other’s turf, said Tom Drake, founder of financial advice website MapleMoney. “I think the lines are getting blurred quite a bit now. It used to be that credit unions were sort of the one place to get what you can count on being a good deal, but with offers like Tangerine and Simplii Financial and even EQ Bank, it’s getting a little harder to see that difference.”
While Scotiabank’s Tangerine and CIBC’s Simplii now offer pared down no-fee chequing and savings accounts pioneered by credit unions, financial co-operatives have expanded their collective no-fee ATM network in 2015 to become the second largest in Canada.
Credit unions are also in the early days of eroding one of the remaining differentiators — that they ’re provincially based. Surrey, B.C.-based Coast Capital Savings, which boasts of being Canada’s largest credit union by membership (outside of the Desjardins network of Caisse de dépôts in Quebec), recently announced it had secured approval to become a national credit union under legislation passed in 2012.
The credit union has not announced details of its expansion but says it presents a new front of competition in the financial services space. “It’s never been an option at the national level,” said Dave Cunningham, head of public affairs for the credit union. “Right now, because we’re confined to our own province ... if our members move to another province, they have to leave us.”
The switch to a national union, while pushing into banks’ turf, would also mean an end to some advantages of being provincially regulated, like not being required to meet more stringent federal mortgage thresholds, and having unlimited deposit coverage in some provinces.
So what are the remaining differentiators in retail banking ? Credit unions maintain that because they ’re owned by their customers, they’re motivated to offer better service and more community investments. “The whole objective is different. They serve their members,” said Martha Durdin, CEO of the Canadian Credit Union Association.
Credit unions have won the Ipsos overall customer service award 13 years in a row, Durdin points out. They also give away a much bigger share of earnings, though it amounts to less because banks are just so much bigger.
“Banks give what, one per cent of pre-tax profits? Credit unions give five per cent on average. That’s a huge difference,” said Durdin.
The generosity is possible because credit unions aren’t solely focused on profit, she said. While credit unions have been tech pioneers in areas such as mobile cheque deposits, banks have more resources to invest in innovation. Technology is a big advantage offered by banks, including investments in artificial intelligence and secure online services, said Marina Mandal, vice-president of banking transformation and strategy at the Canadian Bankers Association.