Doc­tor of calls

De­vice Doc­tors ex­pands to Summerside, hires more em­ploy­ees

Journal Pioneer - - PRINCE COUNTY - BY DAVE STEWART

De­vice Doc­tors has ex­panded to Summerside.

De­vice Doc­tors has ex­panded to Summerside.

Cory Rusk, owner of the Char­lot­te­town com­pany, knew when he opened the busi­ness in the cap­i­tal city that the de­mand was there.

“Things have been grow­ing,’’ Rusk said. “We’ve grown to three ex­tra em­ploy­ees (over the) sum­mer and we’re start­ing to ex­pand to an­other lo­ca­tion in Summerside, which will hold two em­ploy­ees.’’

The busi­ness has seen it all. Mo­bile de­vices have been dropped down toi­lets, run over by ve­hi­cles, dropped in the tub, bent al­most in half and, ear­lier this year, ones that had shot out the snow­blower. And, they’ve man­aged to fix ev­ery one of them.

De­vice Doc­tors opened in April on Kent Street in Char­lot­te­town in the for­mer Mu­sic P.E.I. lo­ca­tion. Ma­son Gong was hired as the tech­ni­cal sup­port man­ager. The Summerside lo­ca­tion is at 3 Sum­mer St. “We’ve been asked by many other cus­tomers when are you com­ing to Summerside, but again, we’re look­ing at a place that doesn’t have a ded­i­cated cell­phone/tablet re­pair place in Summerside.’’

Since De­vice Doc­tors opened its doors, at least one other busi­ness has sur­faced fix­ing mo­bile de­vices in Char­lot­te­town, but Rusk doesn’t worry about the com­pe­ti­tion.

“There’s lots of work. At the end of the day, it’s mak­ing sure that de­vice gets back in (the cus­tomer’s) hands prop­erly fixed with qual­ity parts. That’s what we’ve al­ways fo­cused on – a fair price and good, qual­ity work.’’

De­vice Doc­tors also does screen re­fur­bish­ing now for the iPhone 8 and 10.

“We’ve taken the next step on how we can keep our costs of the screens lower for the re­pairs.’’

One big thing Rusk has seen since opening in April has been peo­ple bringing de­vices in that are iCloud locked, ones that have been sold on the sec­ond­hand market such as Ki­jiji or Used P.E.I.

“You should make sure you take the right steps of know­ing that the phone is un­locked and ready for you to use and pur­chase. We’re find­ing that peo­ple are not do­ing this, buy­ing a phone that is iCloud locked and get­ting stuck with some­thing they can’t use.’’

Rusk stresses if peo­ple are buy­ing a phone on the sec­ond­hand market they take it to one of the ma­jor car­ri­ers, such as Bell, Rogers or East­link or a place like De­vice Doc­tors be­fore mak­ing the pur­chase.

“Do the back­ground of the de­vice and get a thumbs up that it is good to pur­chase.’’

DAVE STEWART/THE GUARDIAN

Cory Rusk, owner of De­vice Doc­tors in Char­lot­te­town, says de­mand has been so great since opening his doors in April that he’s had to hire more staff and open a sec­ond lo­ca­tion in Summerside.

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