Touché/omnicom exec says 2024 ‘an inflection point’ for media biz
CLIENTS’ EXPECTATIONS HAVE BEEN EVOLVING
Like their partners in the Canadian news industry, the country’s media agencies are undergoing unprecedented transformation. The National Post is holding conversations with leaders of Canada’s largest agencies on the fast-changing fundamentals. This week, Charles Etienne Morier, chief operating officer of Touché! & Omnicom Media Group Montreal, speaks to writer Rebecca Harris.
Q: How have the fundamentals of media planning and buying changed in recent years?
A: It has dramatically changed with technological advancement and shifts in consumer behaviour. Now, more than 80 per cent of digital ad spend is transacted through digital buying platforms, so it has become increasingly important for our workforce to have a good understanding of the algorithms and how to maximize them.
The process has changed also. It’s no longer about creating a 30-second spot and then selecting a media channel to distribute the message. We start with the audiences, the channels where we need to reach them, and then tailor a message that will be appealing. And so, we need to work even more closely with our creative partners.
And we think 2024 will change even more. It’s going to be an inflection point despite all the changes we have gone through over the last three years. This year will be the first time that we’ll see a global ad spend of over a trillion. It shows the responsibility that we have as advertisers and agencies to spend that money wisely and ensure we make every ad dollar count, and that we are engaging consumers in a way that speaks to them in an age where there’s a lot of uncertainty about how they share their data and private information.
Q: What skills do today’s media professionals need?
A: The team now needs to be proficient in so many areas. We used to have strategy, media buying and planning, and optimization and reporting. Now, we need to be able to help our clients navigate within this complex digital ecosystem with clean rooms, the deprecation of cookies, and dynamic creative optimization. Our agency has changed dramatically in the sense that we offer much more depth in our services now. So, our leaders need to be proficient in being able to discuss those subjects with clients. We have a strong learning system in place and it’s part of our value, to make sure that our teams stay curious because it’s changing so much by the day.
Q: What are the brands breaking through to consumers doing right?
A: Brands that are breaking through are able to prioritize authenticity, relevance and creativity in their messaging and their approach to media. Consumers are bombarded with messages every day and there’s ad blocking, so we have to find new ways of capturing consumer attention ... We need to make ads relevant to consumers and bring more value into their lives. And leverage the data we have at our disposal to tailor the message to specific audience segments and engage the consumer in multiple touchpoints.
Q: Cookie deprecation is a big topic. What conversations are you having with clients and what’s the expectation in terms of impact?
A: We’ve been working for almost two years on educating our clients, making sure that they are prepared. So, we are doing assessments to make sure we have everything in place to prepare for the impact of the deprecation of cookies. It will change a lot for measurement because we will not be able to measure the same things the same way. We will not be able to target in the same way. But I see it as an opportunity somewhat, to be able to come back to that is more creative and more around content and context ... and more in relation to targeting the right people in the right moment instead of relying too much on the data.
Q: Can you share your predictions for where the industry is going next?
A: Retail media will be expanding. Now, the stat is one in five dollars will be spent in retail media globally and 20 per cent of the commerce ecosystem will be done online. So, it’s going to be more important to have a strong omnichannel approach and deliver a positive consumer experience.
There’s also social commerce ... There are so many influencers — there are 50 million creators globally. So how, as an agency, we’re able to harness that and power that at scale is crucial, and how we can partner with creators effectively. It’s changing a lot in media planning on that front. There is a real shift from curation to generation of content.
Television as well is changing a lot, from linear to connected TV. There is a streaming war at the moment, so we need to create new standards, overcome walled gardens and figure out measurement. And obviously automation will play a bigger role. The way I see it is it will bring more value to what we do to bring smarter, faster and more effective work. For me, it’s not just about AI itself. It’s more about connected intelligence with the human at the centre of it. So, it’s how we can use the tool to amplify what we are doing.