GasBuddy app aids drivers, fills fuel gap as Hurricane Irma strikes

As hurricane Irma rushed toward a Florida landfall, GasBuddy LLC, previously known only for helping drivers find the lowest fuel prices, raced to put into action a lesson learned from Harvey just a week earlier.

A run on gas at stations in South Texas after Harvey struck convinced Walt Doyle, the company’s chief executive officer and a former venture capitalist at Highland Capital Partners LP, that GasBuddy needed to quickly expand its offerings to help Florida as it readied for Irma. The goal: re-engineer their mobile app in a single night to help drivers escaping the storm identify which stations had run out of fuel, or had lost their electricity.

“At a time of crisis, people go to their fuel stations,” said Doyle, 50, who was named chief executive at GasBuddy at the start of last year. “It’s the tip of the spear. You never really think about it until things are really bad.”

Twenty web developers in Boston and Saskatchewan went to work, sustained by rounds of pizza. The result: Florida Gov. Rick Scott, in a news conference just before Irma struck the state, praised the company for its usefulness in helping drivers evacuate.

It’s an addition with staying power for future disasters, according to Doyle. “Fuel is almost a currency,” he said Monday.

According to GasBuddy, roughly 40 per cent of fuel stations are still out of gas in Florida as millions evacuated days in advance of hurricane Irma’s arrival this past weekend. The outages have been exasperated by ports closed around the Sunshine State, preventing new fuel shipments from getting into the market.

GasBuddy, which launched 17 years ago, relies on users to say what the price of gas is at stations across the country, handling about two million submissions a day, according to its website.

Headquartered in Boston, the company has offices in San Diego, Washington, as well as Canada and Australia.

Downloads of the app surged 71 per cent during the hour that Scott mentioned GasBuddy on Sept. 7, compared with the hour before his press conference, the company said. The app was downloaded a total of 1.8 million times between Aug. 26 and Sept. 11, it said.

When users started entering unusual prices such as US$0.00 or US$9.99 a gallon for gas stations in the Dallas area to signal that they had run out of gas, GasBuddy knew it needed to update its app, said Allison Mac, a company spokeswoman.

The first thing added was the ability to track gas-station outages on its website, but the team quickly realized it needed an allnight hackathon to develop code and test it out for its larger audience of users on the mobile phone app, Mac said by telephone.

The company was bought in 2013 by the Maryland-based private equity group UCG.