Finding inexpensive solutions to auto technology fatigue
Service advisers see this many times every day: a customer comes in with a vehicle complaint and seems resigned to the worst-case scenario, even before describing the problem and having an inspection and diagnosis completed.
It can often ruin a service experience even before it starts, leading to poor customer satisfaction. Most service counter consultants put this down to technology fatigue, a condition created by the increasing gap between all those electronic features automakers jam into their products, and our understanding or knowledge of them.
But rather than ditch a new ride in favour of a 15-year-old beater with an AM radio and no AC, there are a few ways to narrow the knowledge gap and keep our relationship with service providers in the pink.
It’s probably the most boring read in the glovebox, but take the time to scroll through your vehicle’s owner’s manual. The best place and time? Shortly after you get your new chariot home and while sitting in the driver’s seat. You’d be surprised
at how many phone calls and emails — and how much frustration and money — you can avoid by spending 30 minutes going over this handy reference book.
Some of the most common complaints consumers have about new vehicle technology are related to phone connectivity and music playlists.
When it comes to your infotainment system dropping your phone, deleting your device from your vehicle’s system and re-pairing it can solve a lot of problems.
And to avoid the inevitable blown mental fuse when your car’s audio system drops your 150-song mix, keep it on a separate USB thumb drive.
Many automakers offer FAQ sections on their websites. Take advantage of these when electronics go wonky.
As well, the internet is full of enthusiasts’ sites and forums, and chances are there will be a few dedicated to your vehicle.
One helpful tip on these sites is to use their archived-topics search features. You’ll often find your question has been asked many times before, and you can get instant answers.
Your dealership can also be a wealth of information and you can avoid frustrations and get better results if you consider when and how you communicate with them. Avoid calling during their peak hours, which are usually from opening to 9 a.m., and between 4 p.m. and closing.
Most dealerships have email connections to their service department, which can be great for non-critical issues. Don’t forget to include your VIN, as this will permit service consultants to check if any software updates are available for your ride.