STS expands ‘Vermeille’ information service with real-time information

As part of its intelligent mobility initiative, under the Vermeille brand, the Sherbrooke Transportation Corporation (STS) has announced the implementation of a real-time information feature for users. This new feature, updated every 20 to 30 seconds, will facilitate the mobility of Sherbrooke residents by providing, localized data on the state of the network as well as a minute forecast of the time of arrival of buses at stops.

In particular, this real-time information has been integrated with the corporation’s SMS text messaging service, which has proven to be very popular since its launch last June. The STS generates more than 7,000 text messages per week, almost six times more than initially forecast. This undeniable success confirms that integrating intelligent mobility into STS'S service offerings, thanks to new digital technologies, enables customers to access easily relevant, comprehensive, and reliable information at all times in order to better plan their trips.

In addition to SMS messaging, the new service will also be integrated into the Vermeille mobile application and the schedules search via the route calculator on the STS website. Moreover, thanks to open data sharing, the real-time state of the service is also available on the Internet, allowing third parties who develop their own applications (erg Transit, Google Maps, Moovit ...) to use them on their own platforms. Transit users in Sherbrooke will be able to choose the tool that best suits them from a wide range of innovative solutions offered to them in order to facilitate their mobility.

According to STS President Bruno Vachon, "We know that time is precious to our customers, which is why we are improving our service to harmonize it more and more with their lifestyles and habits. By integrating real-time information into our offering, we are able to ensure the reliability and punctuality of our service through better control of our operations, which will greatly contribute to improving the customer experience. Integrating real-time traveler information with existing tools is another concrete demonstration that the STS has made the right choice by investing in intelligent mobility, enabling it to improve the mobility experience of the Sherbrooke community."

To use the new service within the Vermeille app, simply text the route number, followed by the stop number to 819 564-2687. For complete information on the Vermeille service, visit https://www.sts.qc.ca/72-vermeille.html.

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