Workers of Hawaii agency that sent false alert seen sleeping
Nearly 40 minutes went by before the Hawaii agency was able to retract missile alert sent by mistake
HONOLULU — An employee of the Hawaii agency that mistakenly sent cellphone and broadcast alerts about an imminent missile attack earlier this year said he saw staff members watching movies or TV on the job.
The worker wrote an email to the Hawaii Emergency Management Agency’s administrator saying another staffer witnessed all three people on duty asleep.
The email was dated Jan. 14, the day after the alert went out. The employee’s name wasn’t released.
A different agency worker mistakenly sent the warning that a ballistic missile was heading to the islands, leading hundreds of thousands of people to believe they were about to die in a nuclear attack.
The button pusher thought it was a real emergency even though other workers understood it was an exercise. The agency later fired him.
It took the agency nearly 40 minutes to retract the alert.
The email was included in hundreds of documents released to the media under open records requests. The email author recounted seeing scenes of TV watching and sleeping after working late at night.
“On multiple occasions I’ve observed them watching movies or TV shows. Usually they are sitting around looking unoccupied,” the email said.
There was resistance at the agency to allowing staff to do work other than monitoring to ensure they were not distracted, but this led to other distractions, the email alleged.
Lt. Col. Charles Anthony, a spokesman for the Hawaii state Department of Defence, which includes the emergency agency, said watching movies and TV shows on the job violates the agency’s codes of conduct and standard operating procedures. Employees are expected to watch TV news, however, as part of their jobs, he said.
The email author also complained that managers failed to heed calls for a way to cancel missile alerts. The employee had asked superiors multiple times in November and December what they would do if a missile missed Hawaii or if a missile was shot down after an alert was filed.
“Though my request for a protocol was not based on a concern about human error, had the protocol been developed within the past 2 months, the delay yesterday would not have happened,” the email said.
The agency sent the false alert at 8:07 a.m. on Jan. 13. The cancellation notification didn’t go out until 8:45 a.m.