Work’s call­ing

Bloom­field call cen­tre to hire more than 30 new work­ers

The Guardian (Charlottetown) - - FRONT PAGE -

Bloom­field call cen­tre seek­ing 33 per cent growth in work­force.

There are seats for close to 200 agents at IO So­lu­tions’ Bloom­field call cen­tre in western Prince Ed­ward Is­land.

So far, about 70 of those seats are oc­cu­pied but the com­pany hopes to have another 30 filled by Septem­ber.

That’s when IO (In­bound-Out­bound) So­lu­tions ex­pects to be han­dling a sig­nif­i­cantly larger vol­ume of in­bound calls for its one cel­lu­lar phone client.

It’s a com­bi­na­tion of stu­dents head­ing off to univer­sity and get­ting new phone plans and an ex­pected launch of new prod­ucts that’s driv­ing the need for new em­ploy­ees, said Christa Costain, the com­pany’s in­bound ac­counts man­ager.

The com­pany cur­rently has 90 em­ploy­ees in Bloom­field, in­clud­ing man­agers and train­ers, so the new hires would rep­re­sent a 33 per cent in­crease in the work­force.

That’s just a start­ing point, says Costain.

“The sky’s the limit,” she added, ex­plain­ing IO So­lu­tions is pre­pared to hire more than 30 new work­ers.

While ac­knowl­edg­ing the na­ture of the work “is not for ev­ery­one,” Costain notes that 35 to 40 per cent of IO So­lu­tions’ Bloom­field em­ploy­ees have been with the com­pany since the Bloom­field site opened in Au­gust 2012. The com­pany also has a call cen­tre for the same client in Mon­treal.

Site man­ager in Bloom­field, Tammy Meg­gi­son, said she’s hop­ing for a full class when the next round of train­ing starts Mon­day. Class­room train­ing lasts four weeks dur­ing which time trainees re­ceive min­i­mum wage. Em­ploy­ees are mon­i­tored closely dur­ing their first four weeks an­swer­ing calls and one team leader is on the floor for ev­ery 15 agents to pro­vide as­sis­tance. The rate goes to $11 per hour, plus bonuses and in­cen­tives, af­ter the ini­tial four weeks of train­ing. There are op­por­tu­ni­ties to earn in­cen­tives as well as per­for­mance pay­outs which could add up to hun­dreds of dol­lars a month.

Car­rie But­ler from Al­ber­ton has been with the com­pany for al­most three years and says she en­joys the work.

“I like the peo­ple. The job is good and I like to talk,” she said.

Her brother, Con­nor, started work­ing at the call cen­tre while still in high school and re­cently switched to full-time.

ERIC MCCARTHY/TC MEDIA

Ruby Costain, left, a mem­ber of the staff at IO So­lu­tions since the com­pany opened in 2012, and Krystal Gil­lis, who has been an agent for 22 months, han­dle cus­tomer calls. The Bloom­field call cen­tre is set to hire 30 new work­ers.

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