Rogers re­ports big surge in sec­ond-quar­ter prof­its

The Guardian (Charlottetown) - - BUSINESS - BY DAVID PADDON

3PHFST $PNNVOJDBUJPOT SF­ported a 35 per cent in­crease in sec­ond-quar­ter net in­come on Thurs­day, beat­ing an­a­lyst es­ti­mates with an es­pe­cially strong per­for­mance from its key wire­less di­vi­sion.

It’s the first fi­nan­cial re­port is­sued by the Toronto-based telecom­mu­ni­ca­tions and me­dia DPNQBOZ 549 3$* # PO +PF /Btale’s watch since he be­came its $&0 JO "QSJM

/BUBMF JT B GPSNFS $&0 PG Telus (TSX:T), where he had a rep­u­ta­tion of build­ing cus­tomer sat­is­fac­tion and re­duc­ing wire­less sub­scriber turnover - fac­tors that some an­a­lysts have said would be crit­i­cal to his suc­cess.

)F TBJE IJT OFX UFBN BU 3PHers has de­liv­ered strong re­sults in its wire­less di­vi­sion, but added there’s al­ways room for im­prove­ment.

“The fo­cus on cus­tomer ex­pe­ri­ence and loy­alty is one that re­quires the whole or­ga­ni­za­tion to play,” Natale said in a con­fer­ence call.

“That takes time. That’s not some­thing that’s go­ing to hap­pen overnight but it’s fun­da­men­tally im­por­tant.”

For the wire­less di­vi­sion, churn for con­tract sub­scribers im­proved to 1.05 per cent from 1.14 per cent a year ear­lier while av­er­age monthly post-paid rev­enue in­creased to $124.31 - up from $116.06. Rogers also re­ported 93,000 net ad­di­tions to con­tract wire­less sub­scribers, above some an­a­lyst es­ti­mates.

Dur­ing the call, one an­a­lyst asked whether Natale ex­pected to di­vest any of the com­pany’s non-core busi­nesses.

“Right now, we’re happy with the mix of as­sets we have across the busi­ness,” Natale replied.

But he added that “we’re per­pet­u­ally un­happy with our re­sults in any part of our busi­ness. That’s sort of a state of mind.

“In the full­ness of time, we’ll con­tinue to look at some of our hold­ings and, if there are better ways of sur­fac­ing value, we’ll cer­tainly con­sider them.”

Some an­a­lysts said they thought the Rogers me­dia di­vi­sion, which in­cludes the Toronto Blue Jays base­ball team, the Sport­snet spe­cialty ca­ble chan­nels as well as print, dig­i­tal and broad­cast op­er­a­tions per­formed well.

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