So long, free Footlongs: Subway changes rewards
NEW YORK — Subway is shaking up its loyalty rewards program, giving customers the ability to earn $2 discounts instead of free Footlongs.
The changes, taking place next month, are part of Subway’s attempts to revamp its image, lure people back to its restaurants and fight falling sales. Sales at Subway’s U.S. stores fell more than four per cent in 2017 from the year before, according to food industry tracker Technomic, as it faced increasing competition from other sandwich chains and those selling burgers and fries. Loyalty programs are seen as a way to keep customers returning and spending more.
Subway said Thursday that customers will have the ability to earn points at more restaurants: Only a third of its locations in the U.S. and Canada, or 9,500 restaurants, participated in the program being phased out. About 28,500 of its U.S. and Canadian locations will participate in the new one, the company said.
Customers who spend $50 will get a $2 discount they can use on sandwiches, salads or any other menu items. The old program gave those who spent $50 a free six-inch sandwich; those who spent $75 earned a free Footlong.
Customers can save enough $2 discounts to get a Footlong, which costs about $5. The $2 discount, however, expires within 90 days. There will be free cookies and chips for those who visit Subway more often.