Tim Hortons franchisees want meeting

TORONTO — An association representing 70 per cent of Tim Hortons franchisees is threatening its parent company with legal action after a computer virus caused intermittent cash register outages.

A letter obtained by The Canadian Press from a lawyer representing the Great White North Franchise Association to Tim Hortons parent company Restaurant Brands Inc. said if RBI refuses to meet with franchisees by Friday to discuss “deficient IT practices” and “future IT protocols,” they will take the matter to court.

The two-page letter, sent Monday, said the recent virus, which Tim Hortons has yet to entirely resolve, has caused “partial and complete store closures, franchisees paying employees not to work and lost sales and product spoilages.” The letter asked for compensation for the losses and answers to questions about how the outage happened, what steps might have been taken to avoid it and what will be done to ward off future attacks.

In a statement to The Canadian Press, Tim Hortons said Tuesday it was working with an external vendor to address a virus causing intermittent cash register outages.

It stressed no consumer data or credit card information had been compromised and said the issue has “almost entirely been resolved.” It claimed “a very small number of restaurants” are still being impacted.

GWNFA’s letter called the incident “a failure” and noted that it comes “on the heels of the public relations debacle” from January when two Cobourg franchises moved to offset the province’s minimum wage hike by cutting paid breaks and forcing workers to cover a bigger share of their benefits.