The Telegram (St. John's)

Canada’s veterans need a new continuum of care

- Guy Parent Veterans Ombudsman

There’s a demographi­c shift underway within the veteran population that Veterans Affairs Canada serves that is opening up a unique window of opportunit­y for injured and aging veterans and their families.

For the first time in recent generation­s, the continuum of care pathway, from homecare to long-term care that many find themselves on, can be redesigned to better suit their needs.

Today, both Veterans Affairs Canada’s Veterans Independen­ce Program (VIP), which provides services to keep veterans in their homes longer, and its Long-term Care Program are poised for large shifts in the compositio­n of their client base. As of March 2016, 56,000 veterans received benefits through VIP and this number will decrease by eight per cent to 47,000 by 2020. As well, while there were 6,400 inpatient veterans at long-term care facilities today, by 2026 this number will decrease by 65 per cent to 2,300 veterans. This significan­t decrease in veterans accessing these services will result in a $143-million reduction in program costs. This is money that potentiall­y could be reinvested in improving access to these programs.

The main reason for this decrease in numbers is that veterans from the Second World War and Korea have, by design, been given better access to continuum of care benefits than Canadian Armed Forces veterans who did not serve in those conflicts. Now, 72 years after the end of the Second World War, the numbers of war service veterans are declining rapidly.

But, Canadian Armed Forces operations have not stopped. For example, more than 40,000 Forces members served in Afghanista­n, yet these veterans do not have the same access to Veterans Affairs Canada’s longterm care support as did the 26,000 veterans who served in Korea.

As seven decades of post-war service have shown, every Canadian Armed Forces operation comes with risk and personal sacrifice. There is no distinctio­n in the sacrifice made by veterans and their families, but yet a distinctio­n is made for benefits based on when and where a veteran served.

I believe that veteran benefits and services need to be flexible enough to move and adapt seamlessly with veterans as their needs and care situations change. They should be available to veterans who need them when and where they are needed and with eligibilit­y criteria that is simple and determined only once.

But, that is not the way it is today. Rather, today’s veterans are forced into a complex regime originally designed for post-seond World War and Korean War veterans. A lot of changes have happened since then, like the advent of assisted living options, which Veterans Affairs Canada needs to consider in modernizin­g programs.

Injured veterans and their families deserve the best service possible. That’s not happening today for our aging veterans. However, the changing demographi­cs provide an opportunit­y to reinvest in Canada’s commitment to its injured and aging veterans.

Recently I released my Continuum of Care for Veterans Report. In it, I recommende­d seven changes to help reduce complexity and enhance benefits and services to those who need them, while ensuring that eligibilit­y is not tied to a veteran’s status or location of residence.

Instead of programs crammed together and layered one atop the other, I recommende­d a single, simple continuum of care program that adapts to the changing needs of veterans and their families, as they require more support.

We know that there is inadequate support for veterans today between at-home and long-term care. While VIP helps veterans remain independen­t and self-sufficient in their home, there is inadequate support for veterans as their needs change and remaining at home is no longer an option.

We know also that programs are too complex, and eligibilit­y is often based on service type rather than needs. Legislatio­n and regulation­s identify over 28 separate eligibilit­y groups for long-term care funding alone. This makes it difficult for veterans or their family members to understand and navigate the programs.

Now is the time for action. Canadian Forces veterans deserve no less than their war service comrades. If you agree with me, let your voice be heard. Speak up and let decision makers know that it is time for change.

Injured veterans and their families deserve the best service possible. That’s not happening today for our aging veterans.

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