Back to the mat
A CHELSEA + PEACEFUL RESOLUTION FOR HER YOGA PRACTICE
C helsea paid for a lifetime membership with a yoga studio, unaware at the time that lifetime memberships aren’t allowed in B.C. In less than a year, the yoga studio sold to a new owner who had no provisions in place for honouring existing lifetime memberships.
“No one was taking responsibility,” says Chelsea, “I thought I was out of luck.” She had paid for a service that no one was willing to provide and was disappointed that her method of relaxation had turned into such a headache. “It was very frustrating and no one was acting very yoga-ish about it,” says Chelsea, “I felt very taken advantage of.”
Chelsea tried to cancel the contract, but the previous owner refused to provide a refund. Someone suggested that she call Consumer Protection BC for help. Consumer Protection BC approached the parties involved to try to resolve the matter, and the original yoga studio owner agreed to give Chelsea a $3,000 refund.
With the issue resolved, Chelsea could get back to her yoga practice without the stress of a contract dispute. She urges others to reach out to Consumer Protection BC if they aren’t sure how to solve a problem transaction with a business.
IF YOU FEEL LIKE SOMETHING ISN’T RIGHT, REACH OUT
If you walk away from signing a contract or paying for a product or service and something just doesn’t feel right, contact us. We are responsible for regulating specific industries and overseeing certain consumer protection laws in B.C. If your concern is captured under laws we are responsible for, we will use all the tools at our disposal to assist you with your problem. While we won’t always be able to help you directly, we will be happy to provide you with as much information as possible. Depending on your concern, another organization may be the ones to speak to; other times, court or legal assistance may be the best option. Either way, we will do our best to help. Visit: consumerprotectionbc.ca for information. *Names changed to protect the privacy of individuals.