Del Toro endures waiting game for lost luggage

PARIS — Shape of Water director Guillermo del Toro has criticized Air Canada in a Twitter diatribe about his travel woes.

The Oscar winner recounted his quest to track down a missing bag in a series of tweets this week, saying the saga began when he arrived in Paris on Tuesday to be welcomed by “one lost bag, one broken handle.” He wrote on Thursday that a series of inquiries to Air Canada over the next 24 hours went unanswered, later realizing that his report had been filed under the wrong email address. After enlisting the help of friends in Toronto to call the airline, del Toro said he was assured that the bag would arrive, and it did — but his troubles wouldn’t end there.

Del Toro claimed Air Canada then handed over the bag to a French delivery service, which told him his parcel would be dropped off within a three-hour window. He waited for the delivery, first by the door, then on the street but did not get his bag.

Despite offering to meet his luggage at the airport terminal, del Toro said he had yet to be reunited with his belongings.

“In an age of outrage, let me clarify — this is not an angry thread,” he wrote, asking his more than 1.5 million Twitter followers to imagine if another traveller lost a quarter of their vacation to a similar “Sphinx-like” riddle.

Air Canada said del Toro had received his luggage on Thursday and representatives had been in touch with him to address any additional concerns.