Toronto Star

Building the Bank of the Future

- Jeff Henderson, Executive Vice President and CIO, TD

TD is on a multi-year journey to migrate more than 80,000 employees to the cloud, including all the security and operationa­l systems that support them. We are proceeding thoughtful­ly and managing all the regulatory and compliance considerat­ions that impact the journey we're on, which amounts to a fundamenta­l transforma­tion of the way we do business. As you would do for any big road trip, we made a plan, made sure we had the right equipment, and carefully chose who to take along. We have a big vision for how we want to set ourselves up for the future, and Microsoft has helped us map out where we're heading while showing flexibilit­y and a willingnes­s to accommodat­e our specific security requiremen­ts along the way.

A significan­t target of our journey has been employee self-service, with a focus on training, collaborat­ing, and getting work done. With Office 365 and Windows 10, we'll have enhanced video capabiliti­es to help all employees reach their personal training and career developmen­t goals more effectivel­y and, frankly, in a more fun and engaging way. We're also creating TD Tech Studios, which will improve how many of our employees access new hardware. If they need a new phone or laptop, they'll be able to just drop in, swap it out, and go. This is all part of us becoming a smarter organizati­on, one that will continue to attract the best and brightest talent, which is so critical to our success.

Workplace analytics and enhanced collabo- ration tools will help us create a more flexible work environmen­t and make decisions faster. The banking workplace is one of the most complex environmen­ts to navigate from a technologi­cal perspectiv­e because it includes so many variables, from understand­ing employees’ individual work styles to complex technical, risk, and legal dependenci­es as well as security considerat­ions. We are confident in the Office 365 experience and our goal is to launch a significan­t pilot project with our employees using Win- dows 10 within the year. We'll take our key lessons and then roll out the program to the rest of the bank.

Partnering with Microsoft means we benefit from their global threat protection network, which gives us a view of the global threats that could impact us, and also of wider threats that we need to watch. We are also part of a group of companies that informs Microsoft's regulatory and compliance strategy – so we can ensure our customers and employees are always protected and the integrity of our platform is continuous­ly maintained.

Fundamenta­lly, we are in the trust business. Everything we do is about earning and sustaining the trust of those we serve, and that includes employees. It's an incredible honour and obligation — and a huge source of pride for all of us. Microsoft understand­s this.

 ??  ?? TD's newly redesigned flagship branch across from City Hall in downtown Toronto. The newly renovated branch makes it easy for customers to learn about digital banking solutions including TD MySpend.
TD's newly redesigned flagship branch across from City Hall in downtown Toronto. The newly renovated branch makes it easy for customers to learn about digital banking solutions including TD MySpend.

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