Toronto Star

Your next Uber may have a minifridge stocked with snacks

Cargo’s boxes are in ride-share cars in 10 cities across the U.S. and in Singapore

- KATE KRADER

In late 2014, Uber Technologi­es Inc. began testing a service called Uber Essentials. It was based on the premise that the most popular items from convenienc­e stores could be made even more convenient. “We were wrong,” says Jason Droege, vice president of Uber Everything. “In D.C., I sat in a car for six hours and got two orders. We discovered retail is not as simple as putting 200 items in a Toyota Highlander.”

Cargo Systems Inc., the New York-based provider of in-car commerce for Uber and Lyft Inc., thinks differentl­y. Its Cargo box—sort of like a travelling mini-bar without the alcohol— is in about 12,000 ride-share ve- hicles; passengers who catch a ride in one that’s equipped with the box can buy snacks and energy drinks on their way to a meeting or home.

On Thursday, Cargo expanded its accessibil­ity, announcing a deal with Venmo, the mobile payment service beloved by the millennial set. Earlier this year, Venmo began working with merchants including Grubhub and Uber to let consumers transact with merchants.

“If you think who are the consumers in ride-share vehicles, they’re all Venmo users,” says Jeff Cripe, co-founder and chief executive officer of Cargo. “We’re psyched Venmo selected us to partner on their new product. Now, customers can directly transact with us.”

Cargo got started in 2016 as a way to capitalize on the captive audience in a ride-share car. It now has $30 million (U.S.) in funding from backers such as Eighteen94 Capital, Kellogg Co., and Founders Fund. “In 2017, the world spent about 2 billion hours collective­ly in ride-share vehicles,” Cripe says. “We expect that number to increase.”

According to data from the company, a transactio­n is completed every 5.39 seconds, and products reach 9 million passengers per month. Many of them are in the form of free samples such as RXBars.

Cargo’s boxes are in ride-share cars in 10 cities across the U.S. and in Singapore. (The company will announce an additional internatio­nal city in the next two weeks.) The boxes are stocked with about a dozen products, which vary but could include Korean beauty masks and iPhone chargers.

Many of Cargo’s transactio­ns are in the food and drink sphere, and they’re done in partnershi­p with major packaged goods companies. “We like partnering with Cargo because of the data,” says John Carroll, vice president of Coca-Cola North America. “We know what customers are choosing.” According to Jayesh Shah, director of business developmen­t at Mars Wrigley Confection­ery U.S., the most popular Cargo products from its inventory are Extra gum and Skittles. Overall, Rice Krispie Treats are the most purchased food product; a minisquare goes for 79¢.

And because Uber’s audience skews millennial, the company’s back seats are a prime space to test out products. “It’s a good opportunit­y to sample new drinks to that audience,” Carroll says.

A typical Cargo transactio­n takes about 30 seconds. On top of the box of goodies (usually in the console but always within reach of the rider), is a unique code that a passenger enters into a mobile website menu. When that’s entered, it’ll show the driver’s inventory on your phone. And once a product is purchased, through Apple Pay as well as Venmo now, the driver can open the box and retrieve the item.

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