Canadian airlines’ rules on comfort animals range from dogs to miniature horses
Miniature horses, monkeys and pigs can legally fly as emotional support animals on at least one Canadian airline but an advocate for travellers says the vast majority of jet-setting comfort animals are far less exotic and are a truly necessary accommodation for people with disabilities.
Unusual animal encounters at the airport have been making headlines in recent weeks.
United Airlines turned away a passenger who tried to board a flight with an emotional support peacock last month and a Florida woman claimed last week that an airline employee told her to flush her dwarf hamster down a toilet after refusing to let the pet on the plane.
Passenger rights activist Gabor Lukacs, who has waged numerous legal battles against Canadian airlines, said the attention paid to these sensational cases undermines the rights of people with disabilities who need emotional support animals to fly comfortably.
“We need to move away the focus from the animal to the fellow passenger,” said Lukacs. “The animal is not there as a kind of luxury, they are simply there to make sure that a person with a disability is able to enjoy the same way to travel as people who don’t have disabilities.”
Air Canada and Westjet both have policies on their websites regarding emotional support animals and require that a pas- senger provide documentation from a licensed mental health professional certifying the need for the animal.
Air Canada only allows emotional support dogs on their flights.
Westjet accepts a much broader range of emotional support animals including cats, miniature horses, pigs and monkeys, and said decisions about other “unusual animals” are made on a case-by-case basis, except for those that pose health risks such as rodents and reptiles.
Neither airline agreed to be interviewed about their policies.
Lukacs said Canadian airlines are obliged to accommodate emotional support animals for people with disabilities and failure to do so would amount to a form of discrimination.