Who’s caring for the nursing home care givers?
They play a vital role, but their welfare is overlooked and suffer a high burnout rate
Many of us have moms and dads or older friends and relatives in nursing home facilities. We care very much about their well-being and the support they receive. But who’s caring for the care aids who do the bulk of the front-line work in nursing homes? Their welfare is almost entirely overlooked in the health-care system. And the health of the care aids affects the quality of care they deliver.
Care aids, also known as nurses aids, personal support workers or continuing care assistants, are the largest workforce in nursing homes in Canada. Research suggests between 75 and 90 per cent of direct care to residents is provided by care aids, including physical care — such as helping those they care for to eat, bathe and dress — as well as emotional care and social interaction. Their role is central to the quality of care and quality of life of nursing home residents.
Yet up until recently, we’ve known little about them. When the health force is studied at all, typically care aids and registered nurses are lumped together, even though their job functions are distinct, and their educational, social and ethnic backgrounds, as well as their positions in the hierarchy of the health-care workforce, are often significantly different.
So what happens when you focus specifically on the contributions and the health of nursing home care aids?
You discover care aid burnout in Canada is rampant.
Along with our colleagues at the Translating Research in Elder Care, we recently published a study in the International Journal of Nursing Studies that surveyed almost 1,200 care aids from 30 nursing homes in three Western Canadian provinces. We found that care aids, despite high belief in their professional abilities and finding their work meaningful, were at high risk for emotional exhaustion and cynicism.
What is burnout exactly? Burnout is a psychological condition that results from work-related stress and can present itself as emotional exhaustion, such as a lack of emotional response or a lack of physical energy. It can present as a negative and detached attitude and a lack of feeling of accomplishment in your work. Research shows that those who are burned out report providing lower quality care.
In our study, we found that care aids work efficiently, sometimes under challenging conditions, and with a strong sense that what they do is meaningful — but the risk for burnout is great.
More than 60 per cent of the residents in the nursing homes where care aids work have a dementia-related condition. High stress demand on care aids is linked to this complex and demanding care. We found that, on average, care aids experienced at least three dementia-related behaviours in the last five shifts.
Combine these complex care demands with often inadequate staffing, limited or nearly non-existent continuing education and training opportunities, and lack of decision-making opportunities for the residents they care for and it’s no surprise that the threat of burnout is high.
The consequences of burnout are significant — and costly.
If care workers are not healthy, their work suffers and so does the quality of patient care. Care aid burnout can also result in job dissatisfaction and affect workplace productivity, high staff turnover and poor staff retention, as well as high absenteeism.
So, what can be done?
Based on this study and more than 10 years of research in nursing homes, we have a number of recommendations aimed at improving our understanding of the care aid workforce:
• We need the implementation of national training and continuing education program standards for care aids. Care aids increasingly need to know how to deal with complex residents, such as those with dementia, and need opportunities to learn the latest best practices and have the skills to provide quality care.
• Improving the work culture for care aids would also help with burnout, including strategies to engage them in decisionmaking about the residents they care for.
• We need co-ordinated efforts across governments to track the care aid workforce, including numbers and migration patterns across Canada. We also need mandatory provincial care aid registries.
The regulation of the care aid workforce must be addressed, particularly given the frail, highly vulnerable population of older Canadians who are in their care. And what’s good for the carer turns out to be good for the nursing home resident too.
Dr. Carole A. Estabrooks is a professor in the Faculty of Nursing at the University of Alberta and scientific director of the Knowledge Utilization Studies Program. Stephanie Chamberlain is a doctoral candidate at the University of Alberta. She is an Alzheimer Society of Canada doctoral fellow. Troy Media