PRIZE FIGHTERS
Contest leaves bitter taste
A form letter and radio silence from Tim Hortons has greeted a Windsor woman who is trying to redeem a Roll Up the Rim tab for $100.
Nicole Morin visited the Tim Hortons on Ottawa Street near Kildare Road on Feb. 12. She ordered a coffee and let her 13-yearold son, John, roll up the rim. To their delight, the cup was a $100 winner.
John ripped off the tab and took it to the counter, where a worker explained the prize wasn’t cash, but a Tim Horton’s gift card. The worker gave Morin a form to mail to redeem the prize.
Morin said she filled out the form, attached the tab and mailed it.
A month later, a form letter signed “Fulfillment Services” came in the mail.
“We regret to inform you that you have been disqualified as a potential winner in this contest as the rim tab submitted does not contain the PIN code and therefore cannot be validated.”
Morin said the form she was handed by the store employee said nothing about a PIN code, nor did the worker tell her to keep more of the cup.
“I threw it into their recycle bin as I left.”
Morin posted photos taken inside the Tim Hortons with two of her eight children that day. One photo is of her holding the winning tab, smiling alongside a uniformed Tim Hortons employee. Another photo is a close-up of the winning tab.
“I’m hoping Tim Hortons will educate their workers on what to do when someone wins,” Morin said. “I’m hoping they’ll follow through on their promises.”
Morin said she’s spoken to the manager of the Ottawa Street franchise. The manager referred her to the owner and the district manager. Neither returned her calls.
The Star left repeated messages at the store and with Tim Hortons’ corporate office Wednesday. No one responded.
I’m hoping Tim Hortons will educate their workers on what to do when someone wins.