Ride Hail­ing Com­pany Or­dered to Guar­an­tee Safety

Guang­ming Daily Au­gust 28

Beijing Review - - THIS WEEK PEOPLE & POINTS -

A 20-year-old woman was raped and killed by a driver on Au­gust 24 af­ter us­ing Didi Chux­ing’s car­pool ser­vices. This is the sec­ond pas­sen­ger mur­dered by a Didi driver in re­cent months fol­low­ing the killing of a flight at­ten­dant in Zhengzhou, cen­tral China’s He­nan Prov­ince, in May. The Min­istry of Trans­port and the Min­istry of Pub­lic Se­cu­rity or­dered Didi Chux­ing—one of the lead­ing ride hail­ing com­pa­nies in China— to over­haul its busi­ness and the com­pany has sus­pended its car­pool ser­vices.

The case has ex­posed loop­holes in Didi’s man­age­ment, as a com­plaint was filed against the driver by a pas­sen­ger the pre­vi­ous day who al­leged that the driver had de­manded she sit in the front seat mul­ti­ple times, driven to a re­mote area and fol­lowed her af­ter she got out of the car. How­ever, the com­plaint was not dealt with in time. In ad­di­tion, Didi’s mon­i­tor­ing sys­tem failed to de­tect that the driver had steered away from the set route.

Al­though Didi has con­ducted the screen­ing of driv­ers’ crim­i­nal records and used a fa­cial recog­ni­tion sys­tem to make sure the driver and the car match, it needs to do more. For ex­am­ple, it should eval­u­ate af­ter-ser­vice and emer­gency com­plaints and deal with the lat­ter in a more ur­gent man­ner.

It should also raise alerts about com­plaints in­volv­ing per­sonal as­sault by driv­ers and freeze the driv­ers’ ac­counts when nec­es­sary.

More­over, the com­pany should strengthen co­op­er­a­tion with the po­lice be­cause timely ac­tion by law en­force­ment can ef­fec­tively curb crim­i­nal ac­tiv­i­ties.

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