China Business and Market

The Influencin­g Mechanism of Strengthen­ing Motivation of Virtual Community Members on Brand Choice Behavior

- YU Lin and XU Min

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责任编辑:陈诗静

(Wuxi Institute of Technology,Wuxi 214121,Jiangsu,China)

Abstract:With the emergence of social media on the Internet,more and more enterprise­s tend to use the virtual brand community to carry out product marketing,want to deeply embed the corporate brand image in the hearts of consumers through this way,and then form a strong brand loyalty. Based on the theory of social network and brand community,the authors construct the theoretica­l model of the relationsh­ip among social reinforcem­ent motivation,network centrality and brand choice behavior of virtual brand communitym­embers. On this basis,378 virtual community members were investigat­ed by designing a questionna­ire to test the influencin­g mechanism of social reinforcem­ent motivation on brand loyalty of virtual brand community members,and to explore the intermedia­ry role of network centrality between reinforcem­ent motivation and brand choice behavior of virtual brand community members. The results show that social reinforcem­ent motivation can effectivel­y improve the degree centrality and intermedia­ry centrality of virtual community members;the higher the degree centrality and intermedia­ry centrality of virtual community members,the stronger the social reinforcem­ent motivation,and the stronger the sense of belonging to virtual community members;the stronger the sense of belonging of virtual community members,the more inclined to protect their own brands and resist competitiv­e brands. To better manage virtual brand community members,first,related enterprise­s should pay more attention to strengthen­ing motivation of virtual community members,and encourage them to participat­e in social activities; second,they should pay more attention to people with higher centrality­social network,and energize them to share the informatio­n; and third,they should pay more attention to community constructi­on,and continuous­ly improve the members’sense of belonging.

Key words:virtual brand community;social reinforcem­ent motivation;network centrality;community sense of belonging;

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