The Effects of Anthropomorphized Brand Relationships and Power-distance on Consumers’Brand Preference
[29]GAO H,WINTERICH K P,ZHANG Y.All that glitters is not gold:how others’status influences the effect of power distance belief on status consumption[J].Journal of consum⁃ er research,2016,43(2):265-281.
[30]SOLOMON M R,SURPRENANT C,CZEPIEL J A et al. A role theory perspective on dyadic interactions:the ser⁃ vice encounter[J].Journal of marketing,1985,49(1):99111.
[31]SCHEWE C D.Selected social psychological models for an⁃ alyzing buyers[J].Journal of marketing,1973,37(3):3139.
[32]BENET S,PITTS R E,LATOUR M.The appropriateness of fear appeal use for health care marketing to the elderly: Is it OK to scare granny?[J].Journal of business ethics, 1993,12(1):45-55.
[33]HAYES A F.Introduction to mediation,moderation,and conditional process analysis:a regression-based approach [M].New York,NY:Guilford Publications,2017. [34]LUDWIG S,DE RUYTER K,FRIEDMAN M,et al.More than words:the influence of affective content and linguis⁃ tic style matches in online reviews on conversion rates[J]. Journal of marketing,2013,77(1):87-103.
[35]ZEMACK- RUGAR Y,MOORE S G,FITZSIMONS G J. Just do it! why committed consumers react negatively to as⁃ sertive ads[J].Journal of consumer psychology,2017,27
(3):287-301.
[36]REAVEY B,PUZAKOVA,M,LARSEN ANDRAS T,et al.The multidimensionality of anthropomorphism in adver⁃ tising:the moderating roles of cognitive busyness and asser⁃ tive language[J].International journal of advertising,2018, 37(3):440-462.
[37]BIDDLE B J.Recent developments in role theory[J].Annual
review of sociology,1968,12(1):67-92.
[38]KIM S,CHEN R P,ZHANG K.Anthropomorphized help⁃ ers undermine autonomy and enjoyment in computer games [J].Journal of consumer research,2016,43(2):282-302. [39]FAN A, WU L ,MATTILA A S.Does anthropomorphism influence customers’switching intentions in the self- ser⁃ vice technology failure context?[J].Journal of services mar⁃ keting,2016,30(7):713-723.
[40]JAKIC A,WAGNER M O,MEYER A.The impact of lan⁃ guage style accommodation during social media interac⁃ tions on brand trust[J].Journal of service management, 2017,28(3):418-441.
[41]BARCELOS R H,DANTAS D C,SÉNÉCAL S.Watch your tone:how a brand's tone of voice on social media in⁃ fluences consumer responses[J].Journal of interactive mar⁃ keting,2018,41:60-80.
责任编辑:林英泽
(1.School of Economics and Management,Tsinghua University,Beijing 100084,China;2.School of Management, Minzu
University of China,Beijing 100081,China;3.Business School,Renmin University,Beijing 100872,China) Abstract:With the development of we-media and social media,more and more brands employ anthropomorphized commu⁃ nication style to communicate with consumers. On the one hand,the anthropomorphized language of brand in advertisement usual⁃ ly implies the different relationship between brand and consumers,which can be divided as the type of partner and servant;on the other hand,consumers’different personality and peculiarity leads to the different preference to different relationship. With the help of one pre-test and three formal tests,the authors carry out studies on the interaction effect of anthropomorphized brand rela⁃ tionship and power-distance believe on consumers’brand preference. It is found that:first,when consumers’power-distance be⁃ liefs are low,brand preference to partner brand is higher than that to servant brand,and when consumers’power-distance beliefs are high,this effect is attenuated;and second,consumers’perceived appropriateness of communication style mediates the inter⁃ action effects of anthropomorphized brand relationships with consumers and power-distance beliefs on brand preference. In mar⁃ keting communication activities,the enterprises should adopt different anthropomorphized language that can express different re⁃ lationship according to the different level of power-distance believe of different group of people or region to improve consumers’ perceived appropriateness of communication,which will in turn enhance consumers’brand preference.
Key words:anthropomorphized brands;brand relationship type;power-distance belief;perceived appropriateness of communi⁃