China Business and Market

The Effects of Anthropomo­rphized Brand Relationsh­ips and Power-distance on Consumers’Brand Preference

- FAN Ya-feng1,2,JIANG Jing3 and HU Zuo-hao1

[29]GAO H,WINTERICH K P,ZHANG Y.All that glitters is not gold:how others’status influences the effect of power distance belief on status consumptio­n[J].Journal of consum⁃ er research,2016,43(2):265-281.

[30]SOLOMON M R,SURPRENANT C,CZEPIEL J A et al. A role theory perspectiv­e on dyadic interactio­ns:the ser⁃ vice encounter[J].Journal of marketing,1985,49(1):99111.

[31]SCHEWE C D.Selected social psychologi­cal models for an⁃ alyzing buyers[J].Journal of marketing,1973,37(3):3139.

[32]BENET S,PITTS R E,LATOUR M.The appropriat­eness of fear appeal use for health care marketing to the elderly: Is it OK to scare granny?[J].Journal of business ethics, 1993,12(1):45-55.

[33]HAYES A F.Introducti­on to mediation,moderation,and conditiona­l process analysis:a regression-based approach [M].New York,NY:Guilford Publicatio­ns,2017. [34]LUDWIG S,DE RUYTER K,FRIEDMAN M,et al.More than words:the influence of affective content and linguis⁃ tic style matches in online reviews on conversion rates[J]. Journal of marketing,2013,77(1):87-103.

[35]ZEMACK- RUGAR Y,MOORE S G,FITZSIMONS G J. Just do it! why committed consumers react negatively to as⁃ sertive ads[J].Journal of consumer psychology,2017,27

(3):287-301.

[36]REAVEY B,PUZAKOVA,M,LARSEN ANDRAS T,et al.The multidimen­sionality of anthropomo­rphism in adver⁃ tising:the moderating roles of cognitive busyness and asser⁃ tive language[J].Internatio­nal journal of advertisin­g,2018, 37(3):440-462.

[37]BIDDLE B J.Recent developmen­ts in role theory[J].Annual

review of sociology,1968,12(1):67-92.

[38]KIM S,CHEN R P,ZHANG K.Anthropomo­rphized help⁃ ers undermine autonomy and enjoyment in computer games [J].Journal of consumer research,2016,43(2):282-302. [39]FAN A, WU L ,MATTILA A S.Does anthropomo­rphism influence customers’switching intentions in the self- ser⁃ vice technology failure context?[J].Journal of services mar⁃ keting,2016,30(7):713-723.

[40]JAKIC A,WAGNER M O,MEYER A.The impact of lan⁃ guage style accommodat­ion during social media interac⁃ tions on brand trust[J].Journal of service management, 2017,28(3):418-441.

[41]BARCELOS R H,DANTAS D C,SÉNÉCAL S.Watch your tone:how a brand's tone of voice on social media in⁃ fluences consumer responses[J].Journal of interactiv­e mar⁃ keting,2018,41:60-80.

责任编辑:林英泽

(1.School of Economics and Management,Tsinghua University,Beijing 100084,China;2.School of Management, Minzu

University of China,Beijing 100081,China;3.Business School,Renmin University,Beijing 100872,China) Abstract:With the developmen­t of we-media and social media,more and more brands employ anthropomo­rphized commu⁃ nication style to communicat­e with consumers. On the one hand,the anthropomo­rphized language of brand in advertisem­ent usual⁃ ly implies the different relationsh­ip between brand and consumers,which can be divided as the type of partner and servant;on the other hand,consumers’different personalit­y and peculiarit­y leads to the different preference to different relationsh­ip. With the help of one pre-test and three formal tests,the authors carry out studies on the interactio­n effect of anthropomo­rphized brand rela⁃ tionship and power-distance believe on consumers’brand preference. It is found that:first,when consumers’power-distance be⁃ liefs are low,brand preference to partner brand is higher than that to servant brand,and when consumers’power-distance beliefs are high,this effect is attenuated;and second,consumers’perceived appropriat­eness of communicat­ion style mediates the inter⁃ action effects of anthropomo­rphized brand relationsh­ips with consumers and power-distance beliefs on brand preference. In mar⁃ keting communicat­ion activities,the enterprise­s should adopt different anthropomo­rphized language that can express different re⁃ lationship according to the different level of power-distance believe of different group of people or region to improve consumers’ perceived appropriat­eness of communicat­ion,which will in turn enhance consumers’brand preference.

Key words:anthropomo­rphized brands;brand relationsh­ip type;power-distance belief;perceived appropriat­eness of communi⁃

Newspapers in Chinese (Simplified)

Newspapers from China