Par­cel pickup spots set up in Shang­hai

China Daily (Hong Kong) - - NATION - By SHI YINGY­ING in Shang­hai shiy­ingy­ing@chi­

Wor­ried about not be­ing around to sign for a par­cel?

Two new de­vel­op­ments in the world of par­cel de­liv­ery may have the an­swer.

Rec­og­niz­ing the need for safe places to leave a par­cel when there’s no­body home to sign for it, sev­eral so­lu­tions have been rolled out re­cently based around se­cure par­cel pickup points dot­ted around neigh­bor­hoods.

In Shang­hai’s Pudong New Area, a self-ser­vice par­cel pickup ma­chine has been in­stalled in the lobby of the Lu­ji­azui Haiyi Gar­den res­i­den­tial build­ing.

The ma­chine has what looks like an ATM in the mid­dle with a closet on ei­ther side. Couri­ers log into the com­put­er­ized sys­tem, leave the par­cel in one of the clos­ets, then send a pass code to the re­cip­i­ent by e-mail. The re­cip­i­ent can pick up the par­cel by en­ter­ing the pass code into the ma­chine to gain ac­cess to the closet and col­lect the pack­age.

How­ever, while the sys­tem seems sim­ple and se­cure, there is some skep­ti­cism among par­cel couri­ers.

“The usual so­lu­tion is to leave the par­cel at the re­cep­tion or at the neigh­bor’s place,” said a courier from Quancheng Ex­press who gave his name as Chen.

He said he is not happy with us­ing such ma­chines be­fore their se­cu­rity has been proven.

“We nor­mally need the sig­na­ture from the re­cip­i­ent. If any­thing goes wrong, we’re the ones who get the blame from our com­pany,” Chen said.

An­other new sys­tem can been seen is at the city’s con­ve­nience store chain Fam­i­lyMart, which has set up about 100 pickup sites for on­line or­ders at stores since April, in co­op­er­a­tion with e-com­merce gi­ant Ama­zon.

China Tech News quoted Yao Zhon­gen, vice-pres­i­dent for trans­porta­tion and dis­tri­bu­tion at ama­, as say­ing the col­lec­tion ser­vice in 24- hour con­ve­nience stores en­sures timely de­liv­ery of prod­ucts and al­lows cus­tomers to pick up goods at their own con­ve­nience.

De­liv­er­ies for ama­zon. cn and Fam­i­lyMart are han­dled by Shang­hai Jiaoyun Hubei Lo­gis­tics De­vel­op­ment Co. Yang Yanzhen, who runs dis­tri­bu­tion op­er­a­tions in the Pudong dis­trict, said: “We start to de­liver goods to Fam­i­lyMart’s ware­houses as early as 4 am. Em­ploy­ees from Fam­i­lyMart then dis­trib­ute goods to each pickup site.”

Yang said if the buyer does not pick up the goods within three days, he has to re­turn the pack­age to Ama­zon.

Lu Bin, shop man­ager of a Fam­i­lyMart out­let in Pudong’s Rushan Road, said an aver­age of four to five cus­tomers, mainly lo­cal young peo­ple, use the pickup ser­vice at his shop each day.

“I sign the goods for them per­son­ally,” he said, adding that about 60 per­cent of the pack­ages are books from Ama­zon.

“Buy­ers need to take their ID cards and visit our shop any­time within the first 72 hours of re­ceiv­ing the e-mail no­tice from Ama­zon,” he said.

A clerk at the Fam­i­lyMart out­let in Pudong’s Shang­nan Road, who de­clined to give her name, said gifts, such as laun­dry de­ter­gent, are of­fered to at­tract cus­tomers to use the pickup ser­vice.

Pudong has 15 Fam­i­lyMart stores that of­fer such pickup ser­vices. Fam­i­lyMart al­ready op­er­ates a sim­i­lar ser­vice in part­ner­ship with Ama­zon in Ja­pan. Ren Zhe con­trib­uted to this story.

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