Facebook’s size and complexity make efforts to deal with latest crisis more difficult
Facebook is late in dealing with an existential threat for the second time in its 14-year life. Poor security, low-quality content and excessive advertising are as big a danger to Mark Zuckerberg’s company as the 2012 growth of mobile. Facebook finally appears focused on the threat, but it won’t be as easy to solve via acquisitions and improved apps.
The social network’s value comes from holding the attention of its many customers. That’s what advertisers follow, but the converse isn’t true, which is why mobile’s growth before Facebook’s IPO frightened the firm.
The app was clunky, and upstarts built around mobile photography, such as Instagram, threatened the company’s desktop-predominant audience.
What followed was a massive, successful response. Zuckerberg spent $1 billion for Instagram when it had no revenue. Likewise, he frantically tried to make Facebook’s core app user-friendly. Now Instagram is worth an estimated $80 billion, according to a Breakingviews analysis in April, while over 90 percent of Facebook’s advertising revenue is mobile.
Recent news that hackers stole codes permitting them to log into nearly 50 million accounts is the latest warning the company’s size and complexity may render it too difficult to control. Regulator trust has dissipated – the Federal Trade Commission, Federal Bureau of Investigation, Department of Justice, Securities and Exchange Commission and 37 state attorneys general are probing the company. Watchdogs worldwide are circling, and the firm may face a fine of up to 4 percent of annual revenue in Europe for its recent hack.
Zuckerberg’s outfit is taking action. It has deleted over 1 billion fake accounts, doubled the number of employees working on safety and security to 20,000 and hired Nathaniel Gleicher – formerly with the National Security Council – to run its efforts. Zuckerberg even says the firm is “investing so much in security that it will significantly impact our profitability.”
Past success suggests its efforts shouldn’t be dismissed. Figuring out how to protect a site of over 2 billion users is extremely difficult, as its size and influence make it a tempting target for the most sophisticated hackers. User trust is difficult to regain once lost. And scaling back advertising could slow revenue growth further. Facebook’s crisis is as real as can be.