Reading your email

Some people don't seem to understand why it is so important to treat all incoming emails (inbox) as significant regardless of whether you have professional or personal email. In the business environment you would prioritise these email and respond to them in the order of importance, but at the end of the day it is your duty to reply to all correspondence. In today's busy and hectic work environment it would be impossible to attend to all email at once. However, there is something called “delegation” and being “organised” in any workplace. Helping and supporting one another at work would pave the way to being better and smarter with customer service.

I have experienced a few scenarios where it seems I was emailing to the “statute of liberty” because there was simply no response at all. Then I think to myself, “like who does this?”

Customer service is all about empathy. Putting yourself in the place of customers to experience what they might feel if their email were never attended to. Therefore, I strongly believe that all incoming email must be treated as important and we should reply to these in order of importance.

This way I can guarantee that you will accomplish customer satisfaction and at the same time facilitate the continuous improvement of customer service for your organisation.