FRCS introduces pop-up service desk and extends service hours to enhance its customer service

■Saturday, May 2, FRCS will be extending its operating hours for its Contact Centre service and Customer Service Offices in Suva, Lautoka, Nadi, Nausori and Labasa to Saturdays from 9am to 1pm.

The Fiji Revenue and Customs Service (FRCS) yesterday announced its upcoming extension of service hours and introduction of a Pop-up Service Desk in Nasinu. In a statement FRCS said it was a strategic move to expand its service delivery and demonstrate its commitment to sustainable improvement in customer services.

Pop-up Service Desk

Effective from tomorrow, May 1, 2020, FRCS will have Pop-up Service Desk at the Housing Authority of Fiji Head Office in Valelevu for ease of customers to access FRCS services.

In addition, from Saturday, May 2, FRCS will be extending its operating hours for its Contact Centre service and Customer Service Offices in Suva, Lautoka, Nadi, Nausori and Labasa to Saturdays from 9am to 1pm.

FRCS acting chief executive officer, Fane Vave, while announcing this development, said: “We understand that tax can be an intimidating topic to discuss for new entrepreneurs, small businesses and many people.

“Therefore as an Organisation we need to simplify how we communicate and make ourselves more accessible so that it is easier for taxpayers to understand and comply with the tax rules.

“And more importantly, so that businesses and individuals can utilise the incentives and policies which are designed to benefit them. “I acknowledge and thank Housing Authority of Fiji.

“And I reaffirm our commitment at Fiji Revenue and Customs Service to become more service-oriented organisation and deliver services to the taxpayers and business community,” emphasised Ms Vave.

Fiji Revenue and Customs Service