Customer feedback

Dhirendra Prasad, Lautoka

I believe that it should be mandatory for all service providers, be it Government or private entity, provide a platform where customers, in whatever form, are given a chance to provide their feedback on the quality of service they receive.

Easy to read and fill-in forms should be given to each customer and the customers should be requested to fill in as per the service they have received.

I know some already have this in place, but how effective this is should be considered. Having such forms displayed without any genuine action for its usage is an exercise in futile.

Whatever the case, customers should have an opportunity to provide their views, all in an endeavour to make necessary adjustments for improvement.

We are getting pathetic services from almost all service providers. This statement could be substantiated through the feedback received. By the way, the intended service providers shall not be limited only to schools, police stations, hospitals, transport industry, retail outlets, but be inclusive of all others.