RENEWABLE ENERGY GENERATION
There is no such thing as customer complaint; it is handled as customer request so says one of Courts long serving staff Aisake Koroi Waisele.
“There is no such thing as a complaint, we value our customers that whatever feedback, comment or issue from them is listed a request,” Mr Waisele said. Government and institutional corporate sales representative Mr Waisele, 50, has been with Courts the last 30 years.
“After completing Form Six at Marist Brothers High School I joined the then Burns Philp South Seas (Australia) before it traded at Burns Philp Homecentres a few years after I joined,” Mr Wesele said.
“It was located at Rodwell Road and I started in the sales department,” he said.
“Courts is unique in many ways, how we prioritise our customers gives us the edge over our competitors.
“Courts has grown over the years, it is getting bigger and giving superior customer service.
“This is why our customers remain with us while more join us as years roll.
“Our after purchase service strengthens our relationship with our customers.
“Our superior customer service is driven from top management and we all take ownership of it.”
Originally from Nasau, Moce in Lau, Mr Waisele initially attended Natabua High School; after the 1987 coup his father, then police superintendent Jone Waisele was transferred to Suva.
His wife is Tongan and they have five children – one is a doctor, two are attending tertiary and would be graduating next year, one attending Rishikul Secondary School and the youngest schooling in Tonga.
He has worked in the Sales, Electrical, Training and Human Resource departments.
“Loyalty is the key word – Courts is loyal to its staff and customers; vice versa,” he said. “I cannot see myself with another company as Courts looks after the welfare of staff, benefits and also gives incentives. “The work environment allows us to carry out our work well.”
karalaini.waqanidrola@ fijisun.com.fj
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Government and institutional corporate sales representative Mr Waisele, 50, has been with Courts the last 30 years.