Fiji Sun - - 100 COURTS ANNIVERSAR­Y - KARALAINI WAQANIDROL­A Aisake Koroi Waisele Feed­back:

There is no such thing as cus­tomer com­plaint; it is han­dled as cus­tomer re­quest so says one of Courts long serv­ing staff Aisake Koroi Waisele.

“There is no such thing as a com­plaint, we value our cus­tomers that what­ever feed­back, com­ment or is­sue from them is listed a re­quest,” Mr Waisele said. Gov­ern­ment and in­sti­tu­tional cor­po­rate sales rep­re­sen­ta­tive Mr Waisele, 50, has been with Courts the last 30 years.

“Af­ter com­plet­ing Form Six at Marist Brothers High School I joined the then Burns Philp South Seas (Aus­tralia) be­fore it traded at Burns Philp Home­cen­tres a few years af­ter I joined,” Mr We­sele said.

“It was lo­cated at Rod­well Road and I started in the sales depart­ment,” he said.

“Courts is unique in many ways, how we pri­ori­tise our cus­tomers gives us the edge over our com­peti­tors.

“Courts has grown over the years, it is get­ting big­ger and giv­ing su­pe­rior cus­tomer ser­vice.

“This is why our cus­tomers re­main with us while more join us as years roll.

“Our af­ter pur­chase ser­vice strength­ens our re­la­tion­ship with our cus­tomers.

“Our su­pe­rior cus­tomer ser­vice is driven from top man­age­ment and we all take own­er­ship of it.”

Orig­i­nally from Nasau, Moce in Lau, Mr Waisele ini­tially at­tended Natabua High School; af­ter the 1987 coup his fa­ther, then po­lice su­per­in­ten­dent Jone Waisele was trans­ferred to Suva.

His wife is Ton­gan and they have five chil­dren – one is a doc­tor, two are at­tend­ing ter­tiary and would be grad­u­at­ing next year, one at­tend­ing Rishikul Sec­ondary School and the youngest school­ing in Tonga.

He has worked in the Sales, Elec­tri­cal, Train­ing and Hu­man Re­source de­part­ments.

“Loy­alty is the key word – Courts is loyal to its staff and cus­tomers; vice versa,” he said. “I can­not see my­self with an­other com­pany as Courts looks af­ter the wel­fare of staff, ben­e­fits and also gives in­cen­tives. “The work en­vi­ron­ment al­lows us to carry out our work well.”

karalaini.waqanidrol­a@ fi­

Vi­sion En­ergy So­lu­tions (VES) is the re­new­able en­ergy gen­er­a­tion divi­sion of Vi­sion In­vest­ments Lim­ited of Fiji.

Our com­pany de­liv­ers com­pre­hen­sive en­ergy so­lu­tions to res­i­den­tial, com­mer­cial, and power plant cus­tomers. Fo­cused on re­new­able en­ergy, our sys­tems are de­signed to gen­er­ate elec­tric­ity sus­tain­ably for years.

Bring­ing re­li­able and clean elec­tric­ity where it is needed most, through­out the Pa­cific re­gion’s Small Is­land De­vel­op­ing States (SIDS), is our pri­mary ob­jec­tive.

Our driv­ing mo­ti­va­tion is to be a vi­sion­ary part­ner with gov­ern­ment lead­ers, in­ter­na­tional in­vestors and sup­pli­ers and power con­sumers to mit­i­gate the dev­as­tat­ing im­pacts of cli­mate change.

Fiji’s ag­gres­sive goal to pro­duce 99 per cent of its en­ergy through re­new­able sources by 2030 is in­spir­ing the world. VES is pre­pared to be a trusted re­source in achiev­ing this goal.

By re­duc­ing de­pen­dence on pol­lut­ing diesel gen­er­a­tors and the fos­sil fuel dom­i­nated elec­tri­cal grids; Fiji will take an am­bi­tious step to­ward re­duc­ing its In­tended Na­tion­ally De­ter­mined

Con­tri­bu­tion (INDC) to green­house gas emis­sions and the sub­se­quent im­pact on cli­mate change.

Bring­ing so­lar and other re­new­able en­ergy tech­nolo­gies to both highly pop­u­lated ur­ban and re­mote ru­ral vil­lages will im­prove qual­ity of life and re­duce costly gov­ern­ment in­fra­struc­ture in­vest­ments in dirty fos­sil fuel plants.

VES of­fers a broad range of gridtied and in­de­pen­dent off-grid so­lar en­ergy sys­tems.

We will as­sess your unique cir­cum­stances to de­ter­mine if a tra­di­tional grid-con­nected sys­tem, bat­tery stor­age sys­tem, mi­cro­grid or hy­brid so­lu­tion will be best suited for your needs.

For grid con­nected sys­tems, we will an­a­lyse your cur­rent con­sump­tion pat­terns to pro­pose op­ti­mized re­new­able en­ergy de­sign so­lu­tions.

Our in­te­grated turnkey ser­vices will en­sure your project is well man­aged.

Ex­perts are avail­able in project de­vel­op­ment, fi­nance struc­tur­ing, en­gi­neer­ing, pro­cure­ment and con­struc­tion (EPC), op­er­a­tion and main­te­nance (O&M), and Cor­po­rate En­ergy Man­age­ment Plan­ning (CEMP).

Gov­ern­ment and in­sti­tu­tional cor­po­rate sales rep­re­sen­ta­tive Mr Waisele, 50, has been with Courts the last 30 years.

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