Meet the Shop Manager Naidu
Lautoka Fresh Choice Supermarket, new shop manager Shanel Naidu has been with P Meghji for 12 years. Mr Naidu had started off as a sales assistant at the P Meghji retail shop in Martintar, Nadi.
In 2017, he managed Fresh Choice Supermarket in Denarau, two years later he moved to the Suva supermarket and he is now managing Fresh Choice Supermarket in Lautoka.
Below is an interview with Mr Naidu.
Fiji Sun: Strategies you use to motivate your staff members.
SN: Spending time with each employee to find out their needs and what motivates them and individualise that motivation strategy in line with how it is going to work for each person.
Fiji Sun: How do you train and develop your staff members?
SN: I take my time to assess skills and knowledge needs for each of my staff members.
I use a mix of learning tools such as providing information, demonstrating tasks, role playing, one-on-one coaching and enhancing self-esteem throughout their training process.
Fiji Sun: How do you delegate tasks?
SN: Targeting tasks and assignments given to appropriate staff members; proper use of each individual’s strengths and skill.
Clear communicating expectations and outcomes with the staff members and ensuring that each staff member has the right resources to complete that task and that they clearly understand the importance of the task.
FIJI SUN: WHAT STORE-SPECIfiC STRATEGIES HAVE you developed and implemented?
SN: Improving customer service and customer engagement.
Increasing transaction size and improving merchandising.
Expanding employee skills and knowledge. Reducing staff turnover optimising payroll and scheduling and maximising inventory control.
Fiji Sun: What have been your achievements as a store manager?
greatest
SN: Increased revenue, reduced expenditure, reduced staff turnover and improved store traffic.
For example: “I prioritise my work according to my company’s objectives and do what is expected of me as a shop manager. I organise my workload to reflect my most urgent priorities, such as corresponding with clients and communicating team updates.
I follow my urgent tasks with my organisational tasks, like creating the topic outlines for our monthly team meetings.
When I prioritise my work this way, I still have room for any changes in priorities while maintaining a healthy balance between my work.”