SOfiTEL FIJI MARKS WORLD RECEPTIONISTS’ DAY
Sofitel Fiji’s front office department celebrated World Receptionists’ Day this week. The day is an opportunity to recognise and thank professional receptionists across all organisations.
The event is celebrated on the second Wednesday of May and this year fell on May 8.
Director of Rooms and executive assistant manager Brooke Jolly in her speech stated that it was important to recognise the efforts of front office receptionists and guest service agents.
“They are the first and last impressions of the resort that guests experience,” Ms Jolly said.
“Guest check-in with front liners and checks out with front liners, the likes of porters, guest relation officers, lobby ambassadors, and guest service agents play a major role in the experience of every guest.”
Receptionists’ Day was first launched in 1991 in the United States to celebrate the role of professional receptionists and the purpose of the day is to:
Recognise the importance of the receptionist’s role. The receptionist creates that all-important first impression and is integral to the guest experience.
Promote pride and professionalism amongst receptionists for the essential role they hold within an organisation.
Allow receptionists to share stories and link up with other colleagues. Each year the initiative grows and is celebrated by companies across the globe.
On Denarau, the day unfolded with a staff march from Club Wyndham to Hilton Fiji entering each reception area and wishing their colleagues a happy international reception day.
This was followed by morning tea and afternoon tea hosted by Sofitel Fiji; then a dinner at Novotel Nadi to round things off.