Seremaia Bai — founder of Rugby Academy Fiji
I am now confident about my saving plan and how I will afford things I want in future – Mary Pickering –
SEREMAIA Bai’s rugby career spanned 14 years of professional rugby. It saw him and his family live in various countries such as New Zealand, Japan, France and England.
While building his professional rugby career, Seremaia suffered a serious injury which he says got him concerned about his family’s welfare.
“I kept thinking, what would happen to my family if something happened to me. I knew I had to have something in place for them as soon as I could.”
He credits his family support for his successful rugby career and says that having his family with him while playing rugby overseas helped him stay balanced, grounded and hclimatise to the new surroundings better.
While still playing professional rugby, Seremaia started making plans for his post professional rugby life.
He started investing part of his salary in real estate and life insurance policies and he conceptualised a rugby foundation to equip young rugby players with a good foundation of basic rugby skills and techniques.
“I knew one thing, that whatever I was going to do post professional rugby, it had to include the game. I know it is part of my purpose in life.” He advises all professional rugby players to live a simple life, plan for their post professional rugby life, use the blessings of their opportunities and salaries well and make a positive impact in their communities.”
Today, Seremaia pours his passion for rugby into the Rugby Academy Fiji. You can find him at Albert Park Mondays to Thursdays doing Kids Club clinics and training the Eastern Saints Rugby team.
Mary Pickering – Early Childhood Educator
Mary Pickering is a young early childhood educator. Working with children is something she always aspired to do. Being young, single and in good health, Mary did not have much to worry about, except, she was concerned that she was not saving money. This prompted her to pick up a life insurance policy.
“For me it is about saving plus it is also an investment, as I will be getting Bonuses from BSP Life’s investment portfolio.
The upside with this savings method is that I do not get an ATM card protecting my money from withdrawals; it locks in my money for my future.”
Every three years, her Bula Delite policy will give her cash returns and at the end of the term she will receive a maturity payout.
“With my life insurance policy in place, I am now confident about my savings plan and how I will afford things I want in the future. I think every young person who starts work should get a life insurance policy. I’m glad I did.”
Enhancing customer experience through digital platforms and targeted services
At BSP Life, our customers are at the heart of our business. We have developed digital solutions that are convenient and easy for our customers to be served online. These include:
∎ The BSP Life website - With a few clicks of a button, customers can access information on our products and services and enquiries are instantly served through the chat-box which is actively manned by our customer services team.
∎ In 2020, we also rolled out a customer self service portal called MY BSP Life, which offers customers access to viewing their policy online, lodging claims and viewing their statements and policy reminders.
∎ Social media – For the convenience of customers, we have launched across FaceBook, LinkedIn and Instagram, where we share timely updates for our viewers and policy holders.
In collaboration with Oceania Hospitals Pte Limited, launched a TeleConsultation Service which has provided a convenient and safe channel for customers to be served during lockdowns and continues to be in use for many of our insureds.
Emergency Medical Help Line which is manned 24 hours, seven days a week, for emergency cases.
New value health care product
BSP Health launched a new product called Value Health Care, which offers customers the convenience and benefit of directly accessing private hospitals and overseas treatment if the treatment is not available locally.
BSP Life remains steadfast in its commitment to delivering better customer service. No matter what’s happening around us, the safety and servicing of our customers remain paramount.
We’re open
The following customer care offices are fully operational in compliance with the COVID-safe protocols;
Nadi
■ Ground Floor, Airport Central Building, Namaka;
∎Phone: 6724452
Lautoka
■ Level 1, Rajendra Westfield Complex, Tukana St;
■ Phone: 6662400
Labasa
■ Charan Jeet Singh Building, Corner Nasekula Rd and Jaduram St.
■ Phone: 8811866
Other services remain fully operational via our online platforms. Our medical emergency helpline is also available 24/7.
Essential services
■ Lodge benefit claims — MY BSP Life Portal sign in via www.bsplife.com.fj ■ Apply for a policy loan — CHAT via www.bsplife.com.fj
■ Policy information — Email – bula@ bsplife.com.fj
■ Register for MY BSP Life — Call centre phone — 132 700
Premium payments
BillPay via internet banking services * Name and policy number to be noted.
Medical emergencies
Available 24/7:
■ 702 4507
■ 326 1787
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