ANSWERS

1. On the phone

A– 2; B– 1; C– 2; D– 1; E– 1; F– 2

2. A visitor arrives

A– 4; B– 3; C– 6; D– 5; E– 2; F– 1

3. A business letter

A. Ms (When addressing a woman in a business letter, you should use “Ms” unless you know the person prefers “Mrs”.)

B. information (This noun is not countable; it is used only in the singular.) C. have been selling (With “for” ( seit),

the present perfect is needed.)

D. sector/industry (This is a false friend; sector/industry = Branche; branch = Filiale, Niederlassung.)

E. It’s (it’s = it is; its = possessive

pronoun/determiner)

F. labour (This is a letter written in British English; “labor” is US English.)

G. practice (You need the noun “practice” here; “practise” is the spelling of the verb in British English.)

H. by (by = spätestens bis; until = die

ganze Zeit bis)

I. do/did you know… ? (Question forms require an auxiliary verb, such as “do”, “does” or “did”.)

J. they will buy the coffee maker…

(A complex verb is not split by an object in English.)

4. A job interview

A. I grew up in Beijing, where my father worked at the British embassy. B. A competitor took over and discontinued all business with China. C. I can look back on over ten years of doing business with Asia.

D. I speak Mandarin fluently and know

China and the Chinese well.

E. My intercultural expertise will be of great value to your company. F. I agree with the basic salary but would like to talk about the sales bonus.

G. Does this mean that I have got the

job?

5. What did you negotiate?

A. How many digital coffee makers did we order?

B. Why have we been given a discount?

C. When is the delivery date?

D. How much will the unit price increase if we require earlier delivery?

E. What will they have to pay if they are unable to meet the delivery date?

F. Who can we contact if we need technical support?

G. Where are the coffee makers produced?

6. Financial matters

A. spent

B. revenues

C. losses

D. net (net margin = Nettogewinnspanne) E. retailers F. rose G. deficit H. reserves = Rücklagen

7. Understanding information

A. true

B. false (It is an international trade fair.) C. false (It will be opened next June.) D. true E. false (Whole beans and ground coffee can be used.) F. false (The first 50 buyers will win.)