GPL launches What­sapp me­ter read­ing

Stabroek News Sunday - - LETTERS -

Guyana Power and Light Inc. (GPL) is al­low­ing its cus­tomers to sub­mit their own me­ter read­ings via the What­app mes­sag­ing ser­vice.

GPL, in a press re­lease is­sued yes­ter­day, said the “What­sapp Me­ter Read” ser­vice is to bet­ter meet cus­tomer de­mands and im­prove qual­ity ser­vice de­liv­ery to its cus­tomer base.

How­ever, it noted that the ser­vice is a com­ple­men­tary me­ter read­ing ser­vice and will not re­place ex­ist­ing meth­ods of re­trieval. It fur­ther ad­vised cus­tomers who use the ser­vice that GPL must be granted ac­cess to the me­ter within a three­month pe­riod to ver­ify the ac­cu­racy of the read­ings sub­mit­ted.

Ac­cord­ing to GPL, the ser­vice al­lows cus­tomers to sub­mit their own me­ter read­ing with ac­com­pa­ny­ing cus­tomer num­ber dur­ing a 30day read­ing cy­cle via What­sapp, us­ing tele­phone num­ber 608-8575. It ex­plained that GPL post-paid cus­tomers are asked to note their me­ter read­ing dates, which is printed on their monthly bills and is po­si­tioned to the right cor­ner of the to­tal payable break­down, and a clear pho­to­graph show­ing the di­als on the me­ter along with the ac­count num­ber should be sub­mit­ted only dur­ing the me­ter read­ing pe­riod iden­ti­fied on the bill.

GPL said the ser­vice is best suited to cus­tomers whose con­sump­tion is fre­quently es­ti­mated due to in­ac­ces­si­bil­ity dur­ing the me­ter read­ing cy­cle; cus­tomers who re­ceived a GPL no­tice in­di­cat­ing that a me­ter reader vis­ited the premises but was un­able to re­trieve an ac­cu­rate read­ing; and cus­tomers who will be out of the ju­ris­dic­tion for pro­longed pe­ri­ods ex­ceed­ing two months. Aug 27, 2017 Aug 28, 2017

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