Fly Jamaica says backlog cleared

changed because of their experience.

“It is something that our operations department will have to sit down and analyze. Processes are now in effect to make changes, especially in the call centre,” Bowen said.

He explained that their experience with the “perfect storm” and everything else that contributed to the major issues that they faced has resulted in changes. With respect to the call centre, Bowen noted that they have started retraining their current staff, improving their equipment and have been expanding their capacity.

“Some have already been done in the last four days and as we went along changes were made. So processes are already in effect and we have definitely learned from the circumstances of irregular operations and it’s only natural that you learn from your mistakes and nobody is saying that mistakes weren’t made,” Bowen added.

He also noted that they have been heavily depending on chartered services, which also added to the issues the airline faced, and while he can’t say what direction the company will take, he has noticed that they are depending less on the chartered services.

In terms of accommodating delayed passengers who were not able to return home, Bowen noted that more than 20 passengers have made claims, which they are allowed to, for accommodations in hotels and there is no person who could say they were “stranded and without shelter or food.”

“Passengers could claim from the customer relations department and most persons were staying with their family and they can claim as well. For a few people staying at hotels we would’ve reimbursed them and we like to put them in hotels we have deals with,” he added.

Despite the airline having a rocky tenure for periods since they began operating some six years ago, Bowen pointed out that the fact that Fly Jamaica has stayed for so long shows their unwavering support and trust in the Guyanese market and that they can only learn from this period of delays.