Soft skills should be incorporated...
Guyana can expect the renewal of a workforce of skilled men and women in the aforementioned areas. Some can move on to gaining employment in those fields while others can become entrepreneurs, opening their own business and even becoming contractors and bid for government contracts.
My concern, however, is although we will have a skilled workforce, we must remember that many of the students of these courses may not be the most ‘polished’ bunch, despite their intellectual capabilities.
Some will have sharp edges as it relates to their personalities and people skills. I therefore humbly submit, that the Ministry of Education, when implementing these programmes makes provision for subjects that address customer service and care so that the ‘soft skills’ of students can be developed.
This will allow them to know how to deal with their clients. We must remember that in a lot of cases, these trained young men and women may have to interact with their clients directly. They will not have the opportunity to hide behind a trained customer service agent as yet, particularly those that will venture out to become entrepreneurs.
Let us imagine for a minute, a young lad, trained as a mason and has to provide an estimate to a client in his community for the concreting of a yard. That freshly minted mason will have to be taught the importance of politeness and professionalism to provide the said estimate and even further, to respect the importance of sticking to deadlines and reporting inability to finish or not finish within given timeframes.
The teaching of soft skills borders on communication skills. These subject areas can teach students various techniques of improving communication between themselves and clients which will augur well for good customer relations. This is important since we are encouraging persons to venture into entrepreneurship and becoming their own ‘bosses’. It will benefit them since their good service will build their reputation in a positive light, securing for themselves future jobs.
Many people complain about their interaction with tradesmen particularly, saying that they possess no ‘people skills’, that they are ‘rough, rugged, crude and illmannered’. Being able to do the job correctly is good but customers also want persons that they can talk to and interact in a friendly manner.
When we implement these programmes we must think holistically by not just focusing on the main skills but also developing the individual completely into becoming a rounded Guyanese.
With that said Editor, I repeat my commendation for the Ministry of Education for acknowledging the need for improved TVET services being offered to students. I encourage the Education Officials and the Minister of Education to continue developing the education sector in Guyana. We are going in the right direction.