I received an apology from CAL

Dear Editor,

It will be recalled that on 5th July, 2019, I wrote a letter describing an unfortunate experience on Caribbean Airlines coming through Trinidad & Tobago. It is only fair, therefore, that I write pointing out that I immediately received a phone call and correspondence from Interim General Manager – Guyana, Carl Stuart, apologizing.

I have also received a written apology from CAL’s Customer Experience Officer, Ms, Aneesa Mohammed, informing me that the matter was fully investigated and sending me “deepest apologies for the inconvenience experienced” and advising that the Trinidad & Tobago Airport Manager was informed of the matter and “measures have been taken to avoid future occurrence”.

As I said in my letter, “I have been a faithful and unwavering customer of Caribbean Airlines” and sincerely believe that CAL is the Caribbean airline first and foremost, even though it’s owned by the government of Trinidad & Tobago.

In fact, I have been spoken and written to by a number of Guyanese thanking me for my letter who have not been happy with CAL’s services. I encourage them to continue to fly with CAL and to register, as I have, their complaints and their praise, when deserved.

Other airlines have come and gone while CAL has remained. Some will now come because of the new opportunities arising from the event of the riches of oil and gas. Nevertheless, CAL is, or should be, “awe own”. Yours faithfully,

Kit Nascimento