This initiative could be the catalyst to professionalize services offered to consumers

The Ministry of Human Services and Social Security is moving towards creating a Social Work Act, which will allow for the licensing of those employed in the field locally. Perhaps this initiative could be the catalyst for a number of outstanding others to professionalize and boost services offered to consumers.

For starters there is an absolute need to also license counselors, especially since, for too long all sorts have been running around as counselors, creating significant harm. I had previously written about two different instances of individuals pushed to suicide by such quacks. And I do know of a Guyanese mental health expert living in Florida who would be willing to lend her expertise in setting up such protocols, since the International Registry of Counselor Education Programs has tasked her with responsibility for the Caribbean. As well, finally the 1930s Mental Health Act is being updated. May I suggest that before it moves to finality, all stakeholders be provided with opportunities to review and make suggestions, especially since so much has happened on the mental health landscape since the 1930s. Also, the new Occupational Safety and Health (OSH) legislation, currently being by drafted, should include a mental health component to prevent workplaces discrimination against disabled persons, address issues like suicide ideation, stress and anxiety and mandate designation of workplaces as abuse and violence free locations that provide necessary assistance to employees in these regards. As well child labor needs to be included along with trafficking for coerced, exploitative labor with victims who are often physically and sexually abused.

With regards OSH, labour inspectors should be trained and mandated to initiate sanctions once transgressions are found which is currently not the case. It becomes a time dragging, tedious exercise in frustration that other personnel have to be sought to enforce sanctions. And while the line minister has vowed to implement substantial fines, punitive consequences need to be significant enough to act as deterrence, while enabling timely and standardized enforcement that could possibly include mandated training each time there are transgressions and an evaluation system that deducts points for such transgressions. Meanwhile, the current practice of having legal and medical practitioners respectively deal with malpractice complaints, will always be viewed as prejudicial to the consumer (victim), especially since these mechanisms generally leave much to be desired. Consequently, the woefully ineffective Legal and the Medical Practitioners Acts respectively also need to be updated to, among things, mandate timely and open investigations of all forms of malpractice on the one hand and enable citizens to still be able to sue if not satisfied with decisions. Finally, very much needed, are clear laws and guidelines for consumers, who are left to the mercy of the public bureaucracy and private management, endless red tape and run around, far too often ending in frustration, abuse and dehumanization. Such laws and guidelines must place emphasis on safety, quality ratings, consumer centric services that include empathy, mechanisms to address complaints in a timely and non-confrontational manner and consumer legal redress.