A MESSAGE FROM OUR CEO

THESE HAVE BEEN difficult times: in our home city of Hong Kong, in our region and indeed across the world, and we understand that travelling during this period may cause concern to some of you.

I want to reassure you that the wellbeing of our customers is, has always been, and will continue to be the Cathay Pacific Group’s number one priority.

To that end, we have put a number of procedures in place to protect our customers and employees. This includes thorough cabin disinfection and deep cleaning, reducing our flights to Mainland China by around

90 per cent, modifying inflight and lounge services, broadcasting health updates in flight, and temperature checks for arrival, departure and transit passengers in Hong Kong. Our aircraft are equipped with HEPA filters that can filter 99.999 per cent of dust particles and airborne contaminants.

We will continue to rigorously assess all our flights against robust health and safety criteria, based on our own experience as well as accredited third-party experts and official government and aviation organisations.

On page 65, you will find recommendations on maintaining good personal hygiene during your flight and beyond, as well as more details on the steps we are taking to ensure you have a safe journey.

If you have any concerns or questions, or need assistance in any way, please contact our cabin crew.

I want to thank you for flying with Cathay Pacific during these extraordinary times. As always, we will strive to make your journey as safe and comfortable as possible.