KFC gives fast food digital face
Yum China Holdings Inc, operator of 5,300 KFC restaurants across China, introduced its first facialrecognition ordering kiosks in a concept store named KPRO in Hangzhou featuring low-calorie menus.
The tie-up with Alipay, the country’s largest mobile wallet, in commercializing such technologies underscores the ongoing digitalization push of the fast-food chain to leverage two trends: resonating with tech-savvy diners and jumping on the healthy-eating bandwagon.
With a color scheme of green and white to highlight the healthier fare, KPRO offers an assortment of madeto-order salads, paninis and roasted chicken, and is designed to cater to China’s burgeoning population of urban professionals, said Joey Wat, president and chief operating officer of Yum China.
“The restaurant, featuring fresh seasonal produce and integrating some of the latest technologies, serves as a bellwether for precise customer segmentation and allows us to better connect with the younger generation,” she said.
While uniforms and packaging still sport the KFC logo, the fat-laden fried chicken and fries that made it famous are nowhere to be seen. Food is complemented by freshly squeezed fruit juice, gourmet coffee, craft beer and premium low-fat ice-cream.
The restaurant itself has a relaxed cafe vibe. People are mesmerized by plants set up across the eatery, while aproned servers offer table service. An open kitchen puts ingredients and food preparation processes in full view of the diners.
Wat said the company has yet to set a target as to the number and the locations for new KPRO openings. But after a two-month trial run, 17 provincial markets including Beijing and Shanghai have expressed interest in introducing such outlets.
Going digital is a critical component to bolster the company’s lofty goal of adding 600 stores annually in a country where sophisticated customers turn to healthier food offerings in Asian flavors. Currently around 45 percent of KFC sales in China are conducted via mobile payment, up from less than 20 percent a year ago.
The brand, which staged 4 percent same-store sales growth in the quarter ended May 31, is exploding with great creativity of late. Apart from being smart and fast about rolling out digital payments and delivery, it also succeeded with offbeat advertisements featuring the 30th anniversary of the brand’s entry into China.
“For fast-food brands, embracing the trend of healthy and experiential dining is the key to growth in the near future,” said Summer Chen, research analyst at consultancy Mintel. “In the meantime, staying innovative can help to win over young consumers.”