AT YOUR SERVICE

竭誠服務

Discovery - - ESSENTIALS 國泰實用資訊 -

PLANNING YOUR TRIP Check the latest news and offers, flight schedules, your flight status and redeem Asia Miles at cathaypacific. com, or contact Cathay Pacific Reservations in Hong Kong at + 852 2747 3333. For other countries, local reservations office contacts are listed on our website.

MANAGE YOUR BOOKING Vi s i t cathaypacific. com/ manage

mybooking to view your flight itinerary, travel alerts, reserve a seat from an interactive seat map or reserve a special meal. You can also update your contact details to receive pre- flight reminders for check- in and alerts for flight status changes, view entertainment guides and pre-order duty free items ahead of time.

CHECK-IN

Apart from our airport counters, you can also check in via one of the following:

Online Check-In: You can check in and select your seat on an interactive seat map at

cathaypacific.com between 48 hours and 90 minutes prior to flight departure and print your boarding pass, or send a mobile boarding pass to your mobile phone where applicable. See our website for a list of airports that accept these passes. Upon arrival at the airport, you can drop your baggage at the dedicated self check-in bag drop counter. If you do not have baggage to check in, you can proceed directly to immigration.

Mobile App Check- In: Fly easier by checking in with our app for iOS and Android devices. Your mobile boarding passes are automatically downloaded and you can use them while offline. On the app, you can check in for yourself or for a group and view the cabin layout to choose your seats. Download the app at cx.app.link/cx. Self Check-In Kiosks: You can check in or scan your passport at our self check- in kiosks to print your boarding pass. Please refer to our website for a list of airports with kiosk service.

In-Town Check- In: In Hong Kong, passengers taking the Airport Express can check in between 24 hours and 90 minutes prior to flight departure at our counters at Hong Kong Station or Kowloon Station. In-Town Check- In is also available in Kuala Lumpur.

ON-TIME PERFORMANCE Cathay Pacific’s check-in desks close 40 minutes prior to departure. However, closing time may vary slightly at some airports. Be sure to arrive at boarding gate at least 30 minutes before the departure time to avoid unnecessary delays. Late passengers will not be accepted and boarding gate will be closed 10 minutes prior to departure.

CHILDREN FLYING ALONE

Children aged six to 12 must be registered as an unaccompanied minor unless they are travelling with a person aged 18 or over. Contact our reservations office in advance or visit cathaypacific.com for more details.

ONBOARD CUISINE

I f you have any s p e c i a l d i e t a r y requirements, visit cathaypacific.com/

managemybooking to select your special meal, or contact your local Cathay Pacific reservations office at least 24 hours before departure. Due to hygiene concerns, our cabin crew will not be able to re-heat or chill personal food items brought onboard for consumption. We suggest any food requiring refrigeration is packed in a cool bag or a vacuum flask.

AMENITIES

Dental sets, socks, eyeshades and earplugs are available from cabin crew upon request.

CUSTOMER COMMENTS

If you have any comments about our ground or inflight service, please ask one of the flight attendants for a comments form or use our feedback form on our website.

計劃旅程

您可於國網泰 站cathaypacific.com查閱最新消息及優、惠 國航泰 班的時間表、航班的出發及抵達狀況,以及兌換「洲亞 萬里通」積分。在港香 的乘客可致電國航泰 空訂位部: +852 2747 3333,從其他國家出發的乘客,請照泰參國網站內提供的資料聯絡當地辦事處。

管理旅程

登國網入泰站cathaypacific.com/manage mybooking後,您便可查閱預訂航班資料、與行程相關的旅遊警示、利用座位表揀座選 位、選擇特別餐膳,以及更新您的聯絡資料,以便收到有關航班預辦登機提示電郵航及 班的更新資料、預覽機上娛樂及預訂免稅商品。

辦理登機手續

除機專了 場 用的國泰櫃檯,乘客亦可選擇以下方法辦理登機手續:

網上預辦登機:乘客可於航起班 飛48小時至90分鐘前登入泰站國 網cathaypacific.com預辦登機並利用座位表揀座選 位,自行列印自助列印登機證,或於指定地點發送手機登機證到您的流動電話。請於我們的網站內查閱設手有 機登機證服務的機場。抵達機場後,可往前 自助登機行李寄艙櫃檯寄存行李。如果沒有行李需要寄艙,可直接辦理安全檢查和手方寄艙 續, 便快捷。

流動應用程式預辦登機:使用我為們iOS和Android裝置設定的應用程式辦理登機手續更輕鬆方便,您的登機證將會自動下載,即在使 離線狀態下仍可使用。利用這個應用程式,您可以為自己或同行夥伴預辦登機,並可查看座椅位置與客艙設揀座計 選位。請於cx.app.link/cx下載這個應用程式。

自助登機專櫃:乘客可於已設置自助登機專櫃的機場預辦登機服務、或描掃您的護照以列印登機證。要知道有設置自助登機專櫃的機場,請瀏覽國泰網站內提供的資訊。

市區預辦登機:乘搭機場快綫的離港旅客可於航起前班 飛 24小時,或航起班 飛前不少於90分鐘於機場快綫香港站或九龍站預先辦理登機手續。國泰航空亦於吉隆坡提供市區預辦登機手服續 務。

航班準時

所有國泰理辦 登機手續櫃檯於航機起飛時間40分鐘前停止公辦 ,但停止公辦時間亦可能因應個別機場而稍有差異。輕鬆踏上旅程,避免不必要的延誤,請於班航 啟航前至少30分鐘抵達登機閘口,遲到的乘客將不予登機。閘口會於起前飛 10分鐘關閉,敬請留意。

獨自乘搭飛機兒的 童

年滿6歲至12歲的小童在沒有18歲或以上的旅客同情陪 的 況下乘搭飛機,須必已登記為獨自乘搭飛機的未成年人。請提早安排有關登記,詳情請聯絡國泰航空訂位部或瀏覽cathaypacific.com。

餐膳

如乘客有需要選擇特的別 餐膳,可於航班飛起 前至少24小時登入cathaypacific. com/managemybooking或聯絡地當 的國航泰 空訂位部揀選您的特別餐膳。基於衛生理由,機艙服務員將不會為任何攜帶登機食用的個人食品重新加熱或冷藏。我們建議乘客將需要冷藏的食品放置於保冷袋或真空瓶內。

護理用品

乘客如需要牙刷、、存 眼罩及耳等塞 用品,請向機艙服務員索取。

顧客意見

若您對國泰航空之地勤或機上服務有任何意,見請向機艙服務員索取意見表格,或使用我網們 站內的網上意見表格。

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