Organisational hurdles in telecom sector

Where we are vs where we need to be

The mobile telephony sector has not just plateaued but begun a downward spiral, with revenues dropping for the first time in a decade after Reliance Jio’s entry, by about 20 per cent. Considering the staggering government collections of around ~3,00,000 crore by way of charges and taxes over the past decade from investments of about ~2,00,000 crore, it would appear that the sector has paid too dearly. The irony is that this inflection point comes when there’s been much ballyhooing about a vigorous push for Digital India, whereas the reality in telecommunications is that conditions are more difficult, with easy markets saturated and average revenues per user dropping, while the need for capital expenditure is higher.

The organisational issues are of a broad social and political nature: (a) An uncoordinated, disunited way of functioning, including our approach to infrastructure in general, and broadband and communications in particular, (b) a divisive political process that rewards opportunistic disunity while discouraging unity, (c) a demoralised and disgruntled administration and technocracy, resulting in an erosion in the standing of civil servants, technocrats and other professionals, made worse by attempts to manage by coercion. It is best to acknowledge and accept these as problems to be overcome, instead of being in denial. Consider these in more detail to appreciate the nature of what we’re up against.

Government departments in India have functioned in silos barring rare exceptions, without an active work culture and processes for coordination and convergence. While central and state government procedures enable the Cabinet secretary and chief secretaries of states as heads of administration to exercise interdepartmental coordination, ministries and departments have tended to be turf-conscious and maintain an inward focus, either consciously or by default. Episodic instances at coordination have been the exception. Yet, what is often essential for practical solutions to complex interdepartmental issues is a collaborative approach.

Consider the example of spectrum, of which every country has the same amount: The relative shortage for commercial use in India as shown in the table (see chart), and the multiple agencies that need to coordinate and converge on spectrum policies.

The Telecom Regulatory Authority of India is responsible for recommending spectrum use; the Wireless Planning and Coordination Wing in the Department of Telecommunications, the Ministry of Communications, is responsible for spectrum allocation and licensing; and agencies such as Doordarshan under the Ministry of Information and Broadcasting, the Indian Space Research Organisation in the Department of Space, and the Ministry of Defence, are assigned certain bands of spectrum. Finally, the Ministry of Finance is responsible for all government levies and collections. The turf issues are such that they need the active intervention of the Prime Minister for resolution.

There is also an irrational yet widely held opinion that aligns with an interpretation of the Supreme Court (SC) verdict on the 2G scam, that is viewed as favouring auctions and maximising upfront government revenues. Whereas the judgment allows government to formulate other policies and act on them, and despite the detrimental effect of auctions on services, and that the consequences are not in the public interest.

For beneficial policies, the constituents have to analyse and understand the causes of the problems and possible mitigating steps, to converge on policies in the public interest. Too much to hope for? Perhaps, yet this is only one aspect of a multidimensional requirement.

Another major aspect is that our political processes favour dissonance and disintegration over order and convergence. It pays to create factions, run down the opposition — in this age of crassness, the more viciously the better — and to control the swing vote to opportunistic self-interest. The way our political systems are structured, divisive and disruptive tactics that exploit populism are easier and more effective than building consensus, because funding is more easily available to breakaway politicians serving factional interests, than to those trying to work together seeking common ground. This highlights the problem of political funding, and the need to rationalise this to align with societal benefits, instead of as it is currently, to society’s detriment.

A third prerequisite for developing constructive solutions is the need to promote professionalism and merit, and to remedy the absence of it across the board. Instead, there’s a prevalence of feudal approaches, cliques and attempts at browbeating and strong-arming people. This makes it difficult for administrators and professionals to make objective analyses and recommendations, especially where change is required. It is a lot easier to just go along with customary practices, however deficient. A clear example is the auctioning of public resources, compared with the straightforward acceptance of the need to build revenue-generation capacity in enterprises (through allocations that are fair and transparent), before attempting to collect taxes or levy government charges. Often, auctions are patently inferior to other alternatives to ensure transparency, such as production- and revenue-sharing, as has been proven in the instance of telecom licences. These have yielded nearly 10 times the auction revenues foregone, perhaps highlighting that government’s “take” is too high. The SC upheld the principle negating auctions in its ruling on the Presidential reference in 2012 on mining franchises. However, because auctions are expedient, we indulge in them. It is instructive to review the SC judgment, excerpts of which follow: “...there can be no doubt about the conclusion recorded in the ‘main opinion’ that auction which is just one of the several price recovery mechanisms, cannot be held to be the only constitutionally recognised method for alienation of natural resources…”

“Each bit of natural resource expended must bring back a reciprocal consideration. The consideration may be in the nature of earning revenue or may be to ‘best subserve the common good’”(http://www.supremecourtofindia.nic.in/outtoday/op27092012.pdf).

Politicians and administrators construe this to mean that it is safer to resort to auctions, ignoring the fact that in the case of spectrum, the resource is not expended because it is reusable, and there’s no excuse for not subserving the common good.