Business Standard

Riding on existing behavioura­l wave

- SUCHI MUKHERJEE Founder & CEO, Limeroad.com

Good news is, using MagicPin is simple — as simple as posting a photo on a platform. Every time a business can ride on an existing behavioura­l wave, it really helps. Even better news is that there is no real establishe­d platform, formal or informal, for small local businesses to engage with locally relevant clientele. The devil, though, lies in the details. The most rampant restaurant behaviour among millennial­s would typically be a “playful, maybe even slightly boastful act” of taking glorious food photograph­s and posting them on Instagram and Facebook, or else sharing them on Snapchat. The only difference is post a picture of the bill to avail a discount. This is a change of user-mode. It will help because the carrot is a discount and this is India! Smaller businesses, on the other hand, pose their own challenges. Margin-sharing, conceptual­ly, a hard sell, is hyper offline process needing persuasion in a country where all restaurant­s are clustered around high footfall areas — think concentrat­ed local markets and malls. These businesses are speaking to the Zomatos, Swiggys of the world who are all asking for a share of margin. Depending on the marginstru­cture of these smaller businesses, MagicPin's ask may well land as another margin ask, albeit with a different use case.

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