IT services professionals feel undervalued by management

(ITSM) professionals (82 per cent) believe they are staring at more challenging roles ahead and feel undervalued by the management, according to a recent survey. The survey by ManageEngine, a global enterprise IT management software provider, and ServiceDesk Plus (IT service desk software company) consisted of 10 questions focusing on the opportunities and challenges faced by ITSM.

More than 60 per cent respondents feel current global and local political scenarios — such as Brexit, the recent US election and Australian immigration policies — will adversely affect recruitment for IT roles. Cloud technology continues to enjoy positive feedback from ITSM professionals in spite of a major outage. Artificial intelligence (AI) isn’t seen as a major job disruptor yet, with only 16 per cent respondents saying it will affect jobs. Meanwhile, only 24 per cent professionals show confidence in existing best practices, making a strong case for their revamp. With an incoming millennial workforce, 77 per cent professionals believe IT teams will have to do more to manage the expectation gap between younger and older employees.

“The ITSM industry is continually evolving in response to its micro and macro influencers, like technology, people, practices and government regulations,” said Rajesh Ganesan, director of product management at ManageEngine. “Being aware of potential future challenges and opportunities helps ITSMprofessionals stay relevant and responsive to changing landscapes in IT and business, giving their organisations a competitive edge.”