Business Traveller (India) - - INBOX -

Malaysia Airlines re­grets the ex­pe­ri­ence en­coun­tered by our val­ued pas­sen­ger on board flight MH124 from Perth to Kuala Lumpur. The safety and com­fort of our pas­sen­gers and crew are al­ways of ut­most im­por­tance and Malaysia Airlines has since reached out to the pas­sen­ger, who was com­pen­sated with En­rich miles (our loy­alty pro­gramme).

Proper pro­ce­dures are in place for the car­riage of live­stock in par­tic­u­lar and we as­sure our pas­sen­gers that their health and safety were never com­pro­mised dur­ing these par­tic­u­lar flights. Feed­back has been con­veyed to our air­craft man­u­fac­turer and steps have been taken to avoid a re­cur­rence of this in­ci­dent.

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